*Official Housing Vendor - onPeak
onPeak: The only Authorized Housing Vendor for GBTA Convention 2019
onPeak is the exclusive official provider of housing for GBTA Convention 2019. No other companies or providers have authorization or permission from GBTA to serve as official providers and work with GBTA on housing arrangements, including room blocks. onPeak researches the properties to make certain that Convention attendees will be adequately accommodated. The room block is established to ensure that rooms meet onPeak standards and are offered at a discounted price. You may receive solicitations via email, phone, fax, or letter from other companies and housing providers.
If you are contacted by any company other than onPeak offering housing in Chicago, please note that these companies are not authorized to represent GBTA, nor do they have access to officially contracted GBTA 2019 room blocks or rates in Chicago. These unauthorized companies may falsely use GBTA's logo and claim to be affiliated with or working on behalf of GBTA, and often don't deliver on promises to customers. When customers arrive, reservations are non-existent, or the hotels are not conveniently located. Sometimes the rooms have been cancelled and hefty cancellation fees have been placed on the customer's credit card. If any of these companies contact you directly about reservations for GBTA, do not book with them and contact onPeak or GBTA immediately. Booking with them puts you at risk, and GBTA cannot be held responsible.
Note - GBTA nor onPeak will not ask for you to fill out a paper form to collect credit card information to secure hotel rooms, all credit card information is gathered online via the GBTA Convention 2019 housing portal.
These companies' practices make it more difficult for GBTA to meet our room block commitments and expose us to penalties and increased room rates for our events. GBTA is financially liable for all contracted rooms, whether the hotel sells them or not. This is why we ask that you always book your rooms under the GBTA block. We work diligently to give all attendees the best overall experience at our Convention and ask for your continued support. If you are contacted by any company other than onPeak offering housing in Chicago, please forward the emails or correspondence to onPeak or GBTA. If you have any questions, please contact the GBTA Housing Vendor at firstname.lastname@example.org or call +1 800 789 2436 or +1 312 527 7300.