GBTA Convention 2019 - Jeff Lobl



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Jeff Lobl

Managing Director – Global Distribution and Omnichannel Strategy Delta
Delta Airlines


Jeff Lobl
is Managing Director – Global Distribution and Omnichannel Strategy for Delta Air Lines. He is responsible for Delta’s commercial relationships with Global Distribution Systems, Online Travel Agencies and Meta search partners (e.g., Google, Kayak).  In addition, he is responsible for driving Delta’s Omnichannel strategy and efforts to deliver high quality, customer-centric experiences across all of Delta’s internal and external distribution channels.

Prior to his current role, Jeff served as Managing Director of Customer Care for Delta Air Lines, responsible for managing Delta’s worldwide service recovery efforts, as well as overseeing Delta’s refunds operation and quality control effort. Jeff also previously worked in Network Planning where he held the role of Managing Director, Network Planning-Transatlantic, Asia-Pacific and Joint Ventures. In this role, Jeff was responsible for planning the flight schedules to Europe, India, Africa, the Middle East, Asia and Australia, and coordinating network plans with joint venture partners Air France, KLM, Alitalia and Virgin Atlantic.

Prior to joining Delta, Jeff held various leadership positions at Northwest Airlines, including Managing Director-International Planning and Scheduling, Director Specialty Sales, Manager Domestic Inventory Management and Manager Domestic-Network Planning. Previous to joining the airline industry in 1996, Jeff worked as a certified public accountant for KPMG offices in Minneapolis and Warsaw, Poland.

Jeff was born and raised in Pittsburgh. He earned a Master of Business Administration from the Carlson School of Management at the University of Minnesota, and a bachelor’s degree from the University of Minnesota. He is an avid fan of all the Pittsburgh sports teams, enjoys running, smoking briskets and traveling with his wife and three children.