July 25-29, 2020

700 14^th Street
Denver, CO 80202
+1 303 228 8000

Attendees can search education sessions by track, type, speakers or keywords and plan their Convention experience online with the assistance of the My Convention Planner tool. Sessions can easily be exported into your Outlook calendar for simple planning! The education session overflow viewing area is located on the Ballroom Level.  

Session Schedule
 

Industry Tool and Trend Sessions: The purpose of these sessions is to keep travel professionals up-to-date on trends and topics that shape the industry and leverage that knowledge to help them be more effective in their roles.

Committee Roundtable Sessions: Designed by the GBTA committees to create an opportunity for members of our industry to engage in learning and teaching amongst their own industry peers on hot and relevant topics.

Vertical Peer-to-Peer: Buyer-only sessions designed to create an opportunity for members of our industry to engage in learning and teaching amongst their own niche industry peers.

The Advanced Principles of Business Travel Management™

The Advanced Principles of Business Travel Management™ course builds off of the Fundamentals curriculum to aid business travel professionals in increasing their knowledge of the industry while also expanding on their professional skills. This course is designed for travel buyers overseeing a managed business travel program and suppliers offering travel-related products and services.

Core Curriculum

• Strategic Planning
• Buyer and Supplier Relationships
• Travel Program Administration
• Data Analysis

Who Should Take this Course?

• Travel Managers and Directors
• Procurement or Fiscal Managers overseeing travel budgets
• Regional/District Sales Managers for travel suppliers
• Professionals with three of more years of business travel experience
•  Professionals aspiring to sit for the Global Travel Professional® (GTP) Exam

Fundamentals of Business Travel Management™

Designed as a comprehensive guide to the key areas of managed travel, GBTA’s Fundamentals curriculum includes a full range of topics including safety, policy, trends, performance and more. Participants in this course gain a better understanding of business travel management and make themselves indispensable to the business travel needs of their organization.

Core Curriculum

• Overview of Travel Management
• Managing the Supplier Relationship
• Security and Risk Management
• Travel Technology Basics
• Measuring Success: Trends, Forecasting and Reporting Value

Who Should Take this Course?

• Those wanting a better understanding of business travel management practices
• Travel Managers wanting to learn the latest in travel management
• Regional / District Sales Managers for travel suppliers looking for a solid foundation in travel management
• Administrative Assistants
• Human Resources Professionals
• Meetings & Events Professionals
• Risk Professionals

Fundamentals of Strategic Meetings Management: Serving the business travel and meeting planning professionals with quality, skill based training in the area of strategic meetings management. This program is intended for mid-level meetings management and procurement professionals looking to either start an SMM program or advance their existing program. Over 50% of the GBTA membership has some level of engagement and/or oversight for meetings. At the end of this course, attendees will be able to:

1. Identify the benefits of a strategic meetings management program (SMMP).
2. Define the key attributes and components of a meetings management program.
3. Explain the importance of aligning strategic business goals and objectives to the meetings management program.
4. Effectively identify all stakeholder and customers within an enterprise.

Hall C

Monday, July 27              3:00 PM - 6:30 PM
Tuesday, July 28               3:00 PM - 6:30 PM
Wednesday, July 29          8:30 AM - 11:00 AM

Hall C

Exhibitors may enter the expo floor with proper exhibitor badge credentials during the following days and times:

Monday, July 27                7:30 AM – 6:00 PM
Tuesday, July 28                7:30 AM – 6:00 PM
Wednesday, July 29          7:30 AM – 6:00 PM

Hall C

Exhibiting companies will have the opportunity to book a business lounge appointment. Business Lounge Appointments are reserved, private meeting spaces for buyer and internal staff meetings that also have extended hours, outside the expo floor. Business Lounge Appointments are open the following hours:

Move-in Hours:

Open Meeting Hours:

Exhibitors will have access to their Business Lounge beginning at 7:30am Monday – Wednesday to set up for their appointments each day. During Expo hours, access to the Business Lounges will only be available through the Expo floor (Hall C). During hours the Expo is not open, the only available entrance to the Business Lounges will be through the doors at Hall F. Proper credentials are required for access. 

• 400+ Exhibitors
• Discover GBTA Kiosk
• Innovation Row
• Luxury Row
• GBTA Business Lounge Appointments
• Show Services Desks
  • GES (Deco/AV)
  • Lead Retrieval
  • Internet
  • Floral
  • Photography
  • Others

• Expo raffle drawing cards are available to Buyer attendees/Direct members and are available for pick up at the Expo entrance and in all Buyer attendee/Direct member bags.

• You must be present to win.

• The Expo raffle drawing will take place at 11:00 AM on Wednesday, July 29 at the Expo entrance.

Located in Lobby C

• The order in which organizations select their booths for next year’s Convention is based on priority points. Suppliers should have received their appointment via email prior to Convention. However, they are welcome to stop by the 2021 Expo Selection Center to confirm or view their appointment time. Walk-in appointments are welcome starting at 10:00 am on Wednesday, July 29.  
• Visibility Packages are pre-selected marketing offerings that will allow a supplier’s organization to communicate with GBTA’s network of corporate travel professionals before, during or after Convention. These packages are available for purchase at a discount during Booth Selection and in the Expo Selection Center.
• Missed space selection appointment time – proceed to the 2021 Expo Selection Center for assistance or call the Exhibits Team at +1 888 224 3675 or email sponsor@gbta.org.
• If you are a first-time exhibitor and would like to sign up to exhibit in 2021, stop by the 2021 Expo Selection Center on Wednesday, July 29 at 10:00 AM or email exhibit@gbta.org for more information.

You must wear your GBTA Convention badge at all times to receive admittance to GBTA Convention, Open House Reception, Education Sessions, Professional Development Sessions, Expo, Lunch, Center Stage and shuttle buses.

Badge sharing, splitting or reprints made outside of the official GBTA registration system are strictly prohibited. Any attendee found in violation of this policy will be removed from the Convention and all badges will be revoked.

GBTA registration will be open in the following locations:

Main Registration Area (Lobby B)

Saturday, July 25             7:30 AM - 6:00 PM
Sunday, July 26                 7:30 AM - 6:45 PM
Monday, July 27                7:30 AM - 6:00 PM
Tuesday, July 28                7:30 AM - 6:00 PM
Wednesday, July 29          8:00 AM - 1:00 PM

Satellite Registration - Hyatt Regency Denver (HQ Hotel Lobby)

Saturday, July 25               8:30 AM - 6:00 PM
Sunday, July 26                 8:30 AM - 6:45 PM
Monday, July 27                7:30 AM - 3:00 PM

Press registrations are allowed at the GBTA Convention 2020 but must be approved by GBTA. For press inquiries please contact  Matt Swanston at mswanston@gbta.org or +1 703 684 0836 Ext.103. Press should submit their registration request online at https://convention.gbta.org/Registration.

All Convention attendees must first register for the Convention prior to booking their housing. Accommodations will be available on a first come first serve basis at convention hotels.

Sponsor & Exhibitor Room Block Requests:

A room block will be defined as five (5) or more rooms. If you are a sponsor or exhibitor and need less than five rooms you will need to register each attendee first on your registration confirmation page through the registration process you will click the Housing Reservations button for a direct link to book a hotel. A block of rooms may be requested at convention.gbta.org/Registration/Housing-etails.  For more information please contact the GBTA Housing Center at gbtaconvention@onpeak.com

onPeak: The only Authorized Housing Vendor for GBTA Convention 2020 onPeak is the exclusive official provider of housing for GBTA Convention 2020. No other companies or providers have authorization or permission from GBTA to serve as official providers and work with GBTA on housing arrangements, including room blocks. onPeak researches the properties to make certain that Convention attendees will be adequately accommodated. The room block is established to ensure that rooms meet onPeak standards and are offered at a discounted price. You may receive solicitations via email, phone, fax, or letter from other companies and housing providers. If you are contacted by any company other than onPeak offering housing in Denver, please note that these companies are not authorized to represent GBTA, nor do they have access to officially contracted GBTA 2020 room blocks or rates in Denver. These unauthorized companies may falsely use GBTA's logo and claim to be affiliated with or working on behalf of GBTA, and often don't deliver on promises to customers. When customers arrive, reservations are non-existent, or the hotels are not conveniently located. Sometimes the rooms have been cancelled and hefty cancellation fees have been placed on the customer's credit card. If any of these companies contact you directly about reservations for GBTA, do not book with them and contact onPeak or GBTA immediately. Booking with them puts you at risk, and GBTA cannot be held responsible. Note - GBTA nor onPeak will not ask for you to fill out a paper form to collect credit card information to secure hotel rooms, all credit card information is gathered online via the GBTA Convention 2020 housing portal. These companies' practices make it more difficult for GBTA to meet our room block commitments and expose us to penalties and increased room rates for our events. GBTA is financially liable for all contracted rooms, whether the hotel sells them or not. This is why we ask that you always book your rooms under the GBTA block. We work diligently to give all attendees the best overall experience at our Convention and ask for your continued support. If you are contacted by any company other than onPeak offering housing in Denver, please forward the emails or correspondence to onPeak or GBTA. If you have any questions, please contact the GBTA Housing Center at gbtaconvention@onpeak.com

• GBTA hosted water coolers will be positioned through the Colorado Convention Center

• GBTA will provide coffee on Monday and Tuesday for Education Session attendees
• Concessions (for purchase) will be available during the Convention
• Attendees who indicated the need for a specific meal due to dietary restrictions during the registration process will receive a specialized meal ticket at check in with their registration materials
  • Tickets can be handed to banquet staff during Lunch to ensure dietary needs are met
  • If you did not receive your special meal ticket at check-in please go to Main Registration

• Shuttle pick-up/drop-off at the center is located outside of Lobby B on Welton Street
• See shuttle schedule provided onsite, at each hotel and in the mobile app for more information

The closest taxi stand is in front of the Colorado Convention Center on 14th Street across from the Blue Bear or Hyatt Regency Hotel. 

The UPS Store at the Colorado Convention Center is a full service business center to help in all of your business preparations. The onsite location is located in the Colorado Convention Center in the main concourse near Lobby F.

700 14th St
Denver, CO 80202
(P) 720-904-2300
(F) 720-904-0796
store6611@theupsstore.com 

The UPS Store will be open during the GBTA convention with the following hours:        

Saturday, July 25              9:00 AM – 3:00 PM
Sunday, July 26                 Closed  
Monday, July 27                8:00 AM - 6:00 PM
Tuesday, July 28                8:00 AM - 6:00 PM
Wednesday, July 29           8:00 AM - 6:00 PM 

You can submit an online order here: https://store6611.upsstoreprint.com/ 

Wheelchair and Scooter rentals are available for onsite pickup at the Colorado Convention Center UPS Store. To place a reservation please visit https://locations.theupsstore.com/co/denver/700-14th-st/additional-services.

Located near Lobby A. Laptops and other electronic items will not be accepted due to liability. The coat and bag check is $3 per item checked.  Cash Only. The schedule is as follows:

The Colorado Convention Center First Aid/Medic Room is located in the Northeast corner of Lobby E. The First Aid/Medic Room will be staffed during all Convention hours.

If an emergency occurs call Colorado Convention Center (CCC) Security at: 303-228-8030 or x200 from a house phone.

Helpful information for reporting the incident:

• Nature of the Emergency
• Location inside the CCC

CCC Security Department will then contact the Denver Emergency Communications Center with preset protocols to help direct emergency personnel to the scene based on the level of emergency.

Guests, staff, attendees, exhibitors and members of the CCC SHOULD NOT CALL 9-1-1!

For minor injuries or non-emergencies call building security at 303-228-8030 or x200 from a house phone.

If you lose an item while onsite at the Colorado Convention Center contact security at 303-228-8030 or send an email to info@denverconvention.com. Please include the following information:

• Name
• Contact Information (Email, Phone, etc.)
• Date of Loss
• Name of the Event (GBTA Convention 2020)
• Description of Item

The CCC Security will contact you about the missing item if found. If your lost item(s) have not been found security will keep your contact information on file to check against what is turned in.

A VISIT DENVER information desk is located in the lobby of the Colorado Convention Center to help guide you on everything to do in Denver.

• Gift Shop - Located in concourse A (between the 100 and 200 meeting room hallways)

The Colorado Convention Center provides a cozy and warmly decorated Mothers Room located in the Lower A lobby that features two comfortable chairs, a table, one refrigerator and illuminating lights. Please see a Guest Services Greeter located at the front of A-Atrium to access this room.

The Colorado Convention Center provides access to a 1,000-space onsite covered parking garage. The garage is open 24 hours a day, 7 days a week to ALL visitors and guests attending ANY event or business in the downtown area. If you are coming to a scheduled event in our facility, DPAC or any venue downtown, please arrive early and remember to use our quick and easy automated pay stations. Our current parking rates are as follows:

Parking Rates:

Park up to  8  Hours: $12.00
Park up to 12 Hours: $15.00
Park up to 18 Hours: $17.00
Park up to 24 Hours: $25.00

Three FREE Parking Spaces for Hybrid and Electric Cars:

The Colorado Convention Center Parking Garage has designated three reserved parking stalls for Hybrid and Electric Vehicles for up to 8 hours of FREE parking. These free "Green" stalls are offered on a first come first serve basis and when available are located on level P1 in the garage. 

An electric vehicle charger is also available in space 1081 for up to 8 hours of parking. Customers with a charge point card can utilize the charger (parking fee applies for this space).

Directions to the Parking Garage:

For specific directions in how to get to the Colorado Convention Center parking garage, please enter your starting address here and a map and directions will be populated. Please be sure to include your full address, city, state and zip.

North-Bound Speer Directions

• Driving via North-bound Speer Boulevard, pass Stout Street and make your first right before Champa Street. The Convention Center Parking Garage has its own designated Right Turn lane leading into the parking garage.  The Parking Garage is designated by the Downtown Denver Parking logo.  Please visit the following link to see the designated Downtown Denver Parking Logo.

                      
West-Bound Champa Directions

• Driving via West-bound Champa Street, just before Speer Boulevard, it will be a left-hand turn from Champa Street that merges into the garage entry drive lane from Speer Boulevard. Please use caution when yielding to traffic entering the garage from Speer Boulevard. The Parking Garage is designated by the Downtown Denver Parking logo. 

Restrictions:

• Vehicle clearance is 8’2” and the maximum vehicle length is 19’0”
• No Trailers or oversized vehicles allowed.
• No in and out parking. If a vehicle departs the garage at any time, a new parking purchase must be made upon re-entry.
• No free parking at any time

Handicapped Accessible Parking:

Designated handicapped parking is available on all three levels of the parking garage. A valid state issued handicapped placard or license plate is required. All disability parking is on a first-come, first-serve basis and requires payment at the automated pay stations.

Automated Pay Station Instructions:

With our automated pay station, parking is easy and convenient. Simply park in any non-reserved spot, remember your vehicle stall number and proceed to any pay station located on all levels within the parking garage. Cash or major Credit Cards can be used at any of the automated pay stations. *If paying by cash, please note that the automated pay stations do not issue change so it is highly suggested that you bring an exact amount of cash.

Garage Map

TO GET TO YOUR DESTINATION:

All Areas: Ballrooms, Exhibit Halls, & Meeting Rooms at the Convention Center,
16th Street Mall and Downtown Shopping District
RTD Light Rail Station

Park near the YELLOW ARROW to access ALL areas of the facility and Downtown. Select the SL (Street Level) button in the elevator cabs at this location. Once at street level, exit the elevator lobby and turn right. Proceed to the Big Blue Bear to enter the Convention Center.

Access the Convention agenda, speaker details, expo floor plan, news, photos, attendee messaging and more! Download the app from iTunes, the Google Play store, or at gbta.org/mobile. Available spring 2020.

Using advanced planning tools, attendees can plan and customize their Convention experience.

Start Planning>>

GBTA will provide wireless internet access in all areas including the Exposition.

For more information on authorized company solicitation please visit convention.gbta.org/About/Unauthorized-Solicitation

The only Authorized Housing Vendor for GBTA Convention 2020

onPeak is the exclusive official provider of housing for GBTA Convention 2020. No other companies or providers have authorization or permission from GBTA to serve as official providers and work with GBTA on housing arrangements, including room blocks. onPeak researches the properties to make certain that Convention attendees will be adequately accommodated. The room block is established to ensure that rooms meet onPeak standards and are offered at a discounted price. You may receive solicitations via email, phone, fax, or letter from other companies and housing providers. If you are contacted by any company other than onPeak offering housing in Denver, please note that these companies are not authorized to represent GBTA, nor do they have access to officially contracted GBTA 2020 room blocks or rates in Denver. These unauthorized companies may falsely use GBTA's logo and claim to be affiliated with or working on behalf of GBTA, and often don't deliver on promises to customers. When customers arrive, reservations are non-existent, or the hotels are not conveniently located. Sometimes the rooms have been cancelled and hefty cancellation fees have been placed on the customer's credit card. If any of these companies contact you directly about reservations for GBTA, do not book with them and contact onPeak or GBTA immediately. Booking with them puts you at risk, and GBTA cannot be held responsible. Note - GBTA nor onPeak will not ask for you to fill out a paper form to collect credit card information to secure hotel rooms, all credit card information is gathered online via the GBTA Convention 2020 housing portal. These companies' practices make it more difficult for GBTA to meet our room block commitments and expose us to penalties and increased room rates for our events. GBTA is financially liable for all contracted rooms, whether the hotel sells them or not. This is why we ask that you always book your rooms under the GBTA block. We work diligently to give all attendees the best overall experience at our Convention and ask for your continued support. If you are contacted by any company other than onPeak offering housing in Denver, please forward the emails or correspondence to onPeak or GBTA. If you have any questions, please contact the GBTA Housing Center at GBTAConvention@onpeak.com.

GBTA Convention participants may not organize or sponsor any activities that conflict with the official GBTA program or sponsored events during official convention hours. The scheduling of product presentations or hospitality activities during any GBTA official Convention events such as the Open House Reception, Expo, Education Sessions, Annual Business Meeting, Center Stage, Lunch, the GBTA Awareness 5K Run/Walk or any Kick-Start events is strictly prohibited. Under no circumstances should sales or any other type of individual gatherings, take place during official GBTA Convention events that involve multiple buyers (Direct members/travel managers) from multiple companies.  Our partners have made significant investments in specific parts of the GBTA Convention and we want all delegates to be able to enjoy this annual, one-of-a-kind experience without distraction. GBTA will have final approval on the allocation of any requested convention center space, hospitality suites or hotel space within the designated GBTA hotel blocks. Suites must be operated in good taste and may only be operated outside of official Convention and Expo activities. Loss of priority points, ejection from the exposition floor, and a minimum financial penalty of $2,500 can occur if any exhibitor, sponsor, or supplier company is found in violation of any rules.

"Suitcasing"/soliciting is prohibited. Suitcasing is the act of soliciting business in the aisles of the expo, public spaces in, around, and outside the convention center, in another company's booth, within indoor or outdoor public spaces in any convention hotel including the hotel lobbies, foyers, or walkways to the convention center (excluding the use of approved hospitality suites and business lounges). GBTA recognizes that suitcasing may also take the form of commercial activity conducted from a hotel guest room or hospitality suite, a restaurant, club, or any other public place of assembly. For the purposes of this policy, suitcasing violations may occur at venues other than the exhibitor's booth and at other events. Violations of this provision by an exhibitor, sponsor, non-exhibitor, or attendee will constitute a breach of contract and the violating attendee, exhibitor, sponsor, non-exhibitor or group will immediately cease and desist unauthorized activities. Attendee will remove any equipment or materials contained in the expo or elsewhere and forfeit all payments to GBTA pursuant to this contract. Additional fees will be charged to the attendee for each violation, and a loss of priority points will occur. Additionally, attendee will be responsible for any damages to GBTA. You can find out more about GBTA’s suitcasing policy in the the GBTA Convention 2020 Terms and Conditions.

The GBTA Awareness 5K Run/Walk will be held on Sunday, July 26 from 7:30am – 9:00am at Education Opportunity Center on Auraria Campus.

• Advanced registration is recommended through the GBTA Convention registration system.
• Additional participants can register in advance – instructions to be provided.
• Onsite registration at the race will be available.
• All proceeds from this event go directly to ECPAT-USA.

• Can I join or renew onsite?
  • Yes, visit the main GBTA Support Central area Hall B Concourse or join online at gbta.org/join 
• How much is membership?
  • Visit the GBTA Support Central area or gbta.org/join
• Where do I locate my Member ID?
  • Prior to the event, please contact the GBTA Member Care team directly at +1 888 574 6447 or membercare@gbta.org for your Member ID. During the event, the Member ID will be located on the front of the attendee registration badge.
• I forgot my password.
  • To retrieve your GBTA password go to gbta.org/ssologin and select the “Forgot Your Password?” link on the left-hand side of the page (under the “Log In” button). Then type your email address in the space provided and select, “Submit” to have your password sent via email. If the email address you have provided matches the one in our database, we will email your password to you. Please contact the GBTA Member Care team directly at +1 888-574-6447 or membercare@gbta.org if further assistance is needed.

• Which hotel is HQ?
  • Hyatt Regency Denver at Colorado Convention Center
• Who do I contact about housing?
  • Housing inquiries can be directed to gbtaconvention@onpeak.com or by calling +1 800 789 2436 or + 1 312 527 7300.
• Where can I find a list of the hotels and room rates?
  • On the convention web page at convention.gbta.org/Registration/Housing-Details
• My preferred hotel is sold out? How do I get on the waitlist for my preferred hotel?
  • If your preferred hotel(s) is sold out, you must first book a room at an available hotel and then select the waitlist option at your preferred hotels. You will not be able to waitlist yourself unless you have a confirmed reservation at an available hotel.
  • onPeak will contact you should room(s) become available at the waitlisted hotel(s). You may also call +1 800 789 2436 or + 1 312 527 7300 for further assistance.
• How do I change my hotel room? I don’t like it…
  • Please visit the Housing Desk located by registration in Lobby B.

• What is Lunch?
  • Lunch is formerly known as Convention Arena Luncheon
• Can I sit in on Lunch even if I do not eat?
  • Yes, tables for seating without lunch service will be in the back of the room only
• Is there reserved seating at Lunch?
  • No, unless you have been invited to a sponsored table or you have purchased a table then seating is on a first come basis

• What is the shuttle schedule/what route is my hotel on?
  • Shuttles will be provided for the hotels listed below with “yes” in the shuttle column.
  • Shuttles will not be provided for the hotels listed below with “walk” in the shuttle column.
  • The hotels listed as walk are within walking distance of the Colorado Convention Center.
  • See shuttle schedule provided onsite, at each hotel and in the mobile app for more information

• How many attendees does the GBTA Convention have?
  • The GBTA Convention expects approximately 7,000+ attendees
• How many exhibitors does the GBTA Convention have?
  • The GBTA Convention expects approximately 400+ exhibiting companies

• How do I contact registration for questions or support?
  • GBTA Convention registration call center can be reached at +1 833 696 7547 or by email at gbtasupport@cvent.com.
  • The call center hours of operations are 9:00 AM – 9:00 PM EST, Monday through Friday.
• Can my friend or guest come to Convention?
  • Registration is not available for friends or guests.
• Can my child/children come to convention?
  • Registration is not available for children. 
  • No one under the age of 18 is allowed on the exhibit hall floor or loading dock during move-in and move-out. There will be no exceptions to this rule.
• How do I get an attendee list?
  • GBTA is the only provider of official attendee lists.  Lists are not sold to or authorized by third parties.
  • An attendee list is available for purchase to exhibitors only. Order forms are available in the Exhibitor Service Manual.
  • In addition, a list of companies in attendance is available online at Convention.gbta.org/Attend/2020-Travel-Buyer-Company-List
• Can I attend the expo only?
  • We do not have an expo only pass.
• I did not register for the First Time Attendee Orientation & Lunch, can I still attend?
  • Yes, but this event is limited to first time attendees and mentor participants only.  There may be room capacity limitations onsite for those that did not express interest during the registration process.
• Do you have to register for the Convention to participate in the GBTA Awareness 5K Run/Walk?
  • No, you do not have to register for Convention to participate in the GBTA Awareness 5K.
  • Registration for the GBTA Awareness 5K Run/Walk can be found on the GBTA Convention website at convention.gbta.org/Program/Kick-Start-Weekend/GBTA-Awareness-5K-Run-Walk as well as under 'Convention Professional Development Only' option during the registration process.
  • The GBTA Awareness 5K Run/Walk can be found as an optional item when selecting Full Convention or WINiT Only options through the registration process.
• I did not register for the GBTA Awareness 5K Run/Walk, can I still attend?
  • Yes, registration will be available onsite at the race.
• I lost my credentials. Can I get replacement badge?
  • Yes, a fee of $95 will be charged for a single badge reprint. A maximum of one badge reprint is permitted for lost or misplaced badges. Additional reprint will be charged at the onsite registration rate.
• What is the substitution policy?
  • Substitutions are allowed at no charge until June 10, 2019. A processing fee of $195 will be applied for all attendee substitutions beginning on June 11, 2019 through July 26, 2019. The processing fee is waived for complimentary registrations.
  • Beginning, July 27, 2019 all substitutions are subject to a $495 processing fee.  The processing fee is waived for complimentary registrations.
  • The substitute is responsible for all financial arrangements between the original registrant and the substitute. The original registrant's registration will be refunded, and the substitute must register as a new attendee by completing a new registration and secure housing. The substitute must register before the original registrant is refunded. In some cases, the original registrant’s registration category may differ from the substitute’s registration category and may result in a price difference.
  • To initiate a substitution please contact GBTA Registration Customer Service at gbtasupport@cvent.com with the following information: Original Registrants, Original Registrant’s email address, Original Registrant’s confirmation number, and the name and email address of the substitute. GBTA Registration Customer Service will respond with further instructions.

• What is the cancellation policy?
  • There will be a $495 fee for cancellations received on or before May 14, 2020. There will be a 70% of the paid registration fee for cancellations received beginning on May 15, 2020 through June 25, 2020. No refunds for cancellation will be issued on or after June 26, 2020. If you have a serious reason for being unable to attend, you may petition for an exception to this policy. To do so, please email gbtasupport@cvent.com to explain your situation and include any documentation to support your case (documentation is optional but recommended). These petitions must be submitted by July 27, 2020 by 5:00 p.m. Pacific Time to be considered. Consideration does not always result into an exception to the cancellation policy. The decision regarding your petition may take up to one month after the event. There are no refunds for fast passes, charity donations, 5K run/walk, or membership fees obtained through registration.
  • To cancel a registration please contact GBTA Registration Customer Service at gbtasupport@cvent.com. 
• What is in the GBTA Convention 2020 registration bags? 
  • Convention Program Book
  • Pocket Program
  • Expo Floor Maps (Directs only)
  • Sponsor Pieces
  • Expo Raffle Card (Directs only)
• Can I get an extra registration bag?
  • Check with the main registration desk on Wednesday afternoon.

• When is the GTP exam?
  • There is no GTP examination on site this year however, information for computer based testing can be found at gbta.org/professional-development or by emailing GBTA Professional Development at pd@gbta.org.
  • For more information on GTP visit gbta.org/professional-development/global-travel-professional-certification-gtp
• Will I receive any credits for attending GBTA Convention 2020?
  • Yes, all attendees who hold the GTP (Global Travel Professional) Certification will earn twelve (12) education credits for attending Convention education sessions, Center Stage and/or Expo. For questions about your individual credits email pd@gbta.org.

• What events are scheduled for 2020 or 2021?
  • Check online at  gbta.org/events

• How and when can I vote?
  • At 11:00 AM MST Monday morning, Election Services Corporation will send an email to all eligible voters with your personalized election validation number and a link to the voting website. You will need to enter that validation number along with your member number located on your badge to log in and cast your vote. You have until 6 PM MST on Tuesday to cast your vote.
• How can I learn more about the candidates?
  • The Annual Meeting takes place at Center Stage in Bellco Theater on Monday at 10:30 AM MST. All candidates will have the opportunity to speak here.
• What Board positions are open this year?
  • The open GBTA Board of Directors position in the 2020 election is one (1) Direct Member at Large for a term of three (3) years.
• How do I know if I am eligible to vote?
  • All GBTA Direct and Allied members attending Convention 2020 are eligible to vote. To vote onsite you must have been registered for Convention by July 15, 2020. Chapter-only members are not eligible to vote, you must be an Industry-member. Your Convention badge will also note “Vote-Yes” if you are eligible or “Vote-No” if you are not. If you have questions about your status, please visit the Election Services firm at GBTA Support Central location near main registration in Lobby B.
• My colleague who is not planning to attend Convention but is a member would like to vote, how can he/she vote?
  • More information on our absentee process will be available soon. Absentee voting opens on June 11, 2020.
• I did not receive the email, what do I do?
  • Please visit the Election Services firm at Support Central in the Lobby B.
   

• How do I know if my company is qualified for the CTTP?
  • Companies qualify for the CTTP after 4 directs from the same company have registered, beginning with the 5th attendee, all others are complimentary, as long as they have a GBTA industry or all access membership.
• Do all attendees have to register at the same time?
  • No, all attendees can register separately, and then email cttp@gbta.org so that the registrations can be attached to the program.
• Can attendees be located in different offices?
  • Yes, attendees can be located in different offices as long as all attendees work for the same company.
• What are the steps to obtain the $100 refund?
  • Email cttp@gbta.org and refunds will be issued to each individual person after all 4 registrations are paid.  Refunds will be received within 10-12 business days.
• How does my company reserve a lunch table?
  • Fill out the CTTP Meeting Request Form and a confirmation email will be sent within 2-3 business days.  Please note:  if the table is not full, your team could be combined with another company that is also participating in the program.
• How does my company reserve a complimentary meeting room?
  • Fill out the CTTP Meeting Request Form and a confirmation email will be sent within 2-3 business days.  Please note that meeting rooms are available on a limited basis, and will be dispersed on a first come, first serve basis.
• What extras are included with the complimentary meeting room?
  • All additions are the responsibility of the company and not GBTA. (Ex: food, internet, etc.)