Frequently - Asked Questions GBTA Convention 2021

Frequently Asked Questions

GBTA Convention 2021 - November 17-19, 2021 | Orlando, FL

Our selected venue for GBTA Convention 2021 is leading the way to provide safe events in our new normal.

Recognized as the gold standard of safe venues, the Orange County Convention Center (OCCC) is one of the largest venues in the nation to receive the GBAC STAR™ accreditation - view OCCC's press release. Learn how GBTA and OCCC are keeping you safe at GBTA Convention 2021.

Get your questions answered by selecting a topic:

 

Accessibility

Wheelchair and Scooter Rental

The Orange County Convention Center has wheelchair ramps, automatic doors, passenger elevators, and accessible restrooms for those who need them. Scootaround provides scooter and wheelchair rental services. Through the on-site rental location, guests can rent mobility scooters, wheelchairs, and oxygen equipment for events held at the convention center. Please note:

  • Advance reservations for a scooter or wheelchair rental are encouraged.
  • To place a scooter or wheelchair reservation, visit the Scootaround website.
  • Pick-up and drop-off for rentals are located at the FedEx Business Center.
  • Please call 1-888-441-7575 for more information.

 

Amenities

Amenities
  • ATM - There are ATMs and money change machines located in the West Concourse Lobby.
  • Shoe Shine – A shoe shine station operates along the West Concourses during event hours.
Business Center and Shipping

FedEx Office® Print and Ship Center is the exclusive business center for the Orange County Convention Center located in the West concourse, near Hall C. FedEx Office® business center is available for all convention participants, offering full-service printing of office materials, production of vinyl banners/signs, Internet access and faxing.

FedEx Office® Print and Ship Center
9800 International Drive
Orlando, FL 32819
(P) 407 363 2831
(F) 407 363–4731
usa3996@fedex.com

The FedEx Store will be open during GBTA Convention 2021. Regular business hours are 8:00 AM to 5:00 PM Monday through Sunday.

Mobility services and solutions are also available via FedEx Office.  Other services include computer workstation rentals and exclusive attendee shipping services.

Coat & Bag Check

Located at West B Lobby (near Registration Concourse). Laptops and other electronic items will not be accepted due to liability. The coat and bag check costs $3 per item checked.  Cash only. The schedule is as follows: 

 

Wednesday, November 17
8:00 AM – 6:30 PM 

Tuesday, November 18
8:00 AM – 6:30 PM  

Wednesday, November 19 
8:00 AM – 6:30 PM  

Mother’s Room

The Orange County Convention Center has Wellness Rooms in the West, North and South concourses. The Wellness Rooms provide a private space for nursing mothers to pump or breastfeed in addition to meditate, pray or attend to other personal medical needs.  

  • West Concourse - Level 2, West Hall C Lobby, to the right of the Citrus Café (Food Court C) 
Wireless Access

GBTA will provide wireless internet access in all areas including the Expo. 

 

Events

GBTA Awareness 5K Run/Walk

The GBTA Awareness 5K Run/Walk will be held on Friday, November 19 from 6:30 AM – 7:30 AM. GBTA will provide location information before the Convention. 

  • Advanced registration is recommended through the GBTA Convention registration system. 
  • Additional participants can register in advance.   
  • Onsite registration at the race will be available. 
  • All proceeds from this event go directly to ECPAT-USA. 
GBTA Convention 2022
  • What are the dates for Convention 2022? 
    • August 13-17, 2022   
       
  • Where will Convention be located? 
    • San Diego Convention Center – San Diego, California 
       
  • When will registration/housing open? 
    • December 2021 
       
  • When will exhibitor housing requests open? 
    • December 2021 
Other 2021 or 2022 Events

What events are scheduled for 2021 or 2022?

Vinyasa Yoga Flow Class

New!  Instructors from Guruv Yoga in Orlando, FL will lead a fun vinyasa flow class on Friday, November 19 from 6:30 AM – 7:30 AM. Move mindfully while building both strength and balance on the yoga mat. This class will focus on maintaining a steady state of breathing while moving through playful sequences for your whole body.  

Advanced registration is recommended through the GBTA Convention registration system.

 

Expo

2022 Expo Selection Center

West Hall A3 (subject to change)

  • Expo selection for Convention 2022 will kick off with virtual appointments in August. 
  • The order in which organizations may select their booths for next year’s Convention is based on priority points. Suppliers will receive more information and a virtual meeting schedule via email by August. 
  • For exhibitors wanting to select their booth in Orlando, limited in-person appointments will be available Wednesday, November 17 through Friday, November 19.  Appointments will be scheduled based on priority points.
  • In person walk-in assistance (without an appointment) is available starting at 8:00 AM on Friday, November 19.
  • If you are a first-time exhibitor and would like to sign up to exhibit at Convention 2022, stop by the Expo Selection Center on Friday, November 19 at 8:00 AM or email exhibit@gbta.org for more information. 
Business Lounges

West Hall B2

Buyers have the opportunity to book Business Lounge appointments with exhibiting companies. Business Lounges are reserved, private meeting spaces for buyer and internal staff meetings that also have extended hours outside the Expo floor. Business Lounge appointments are open during the following hours:

Wednesday, November 17

8:00 AM – 8:00 PM

Thursday, November 18

8:00 AM – 8:00 PM

Friday, November 19

8:00 AM – 11:30 AM

Exhibitors will have access to their Business Lounge beginning at 7:30 AM Wednesday – Friday to set up for their appointments each day. During Expo hours, access to the Business Lounges will only be available through the Expo floor (West Hall B1). During hours the Expo is not open, the only available entrance to the Business Lounges will be through the doors at West Hall B2. Proper credentials are required for access. 

Exhibitor Access Hours - Staff Only

West Hall A3-B2

Exhibitors may enter the Expo floor with proper badge credentials during the following days and times:

Date
Time

Wednesday, November 17

7:30 AM – 6:00 PM

Thursday, November 18

7:30 AM – 6:00 PM

Friday, November 19

7:30 AM – 6:00 PM

Expo Floor
  • Exhibitors
  • Broadcast Studio
  • Innovation Row
  • GBTA Business Lounge Appointments
  • Show Services Desks
    • GES (Deco)
    • OnServices (AV)
    • Lead Retrieval
    • Internet and Electric (OCCC)
    • Floral
    • Photography
    • Others
Expo Hall Dates and Times - General Admissions

West Hall A3-B2

Date
Time

Wednesday, November 17

2:00 PM - 6:00 PM

Thursday, November 18

10:00 AM – 12:00 PM; 2:30 PM - 6:00 PM

Friday, November 19

9:00 AM - 11:30 AM

Expo Raffle Cards

More details to come.

Move-in Hours

Monday, November 15
8:00 AM – 4:30 PM

Tuesday, November 16
8:00 AM – 4:30 PM

My Convention Planner

Using advanced planning tools, attendees can plan and customize their Convention experience. More information to come.

Suitcasing Policy

"Suitcasing"/soliciting is prohibited. Suitcasing is the act of soliciting business in the aisles of the expo, public spaces in, around, and outside the convention center, in another company's booth, within indoor or outdoor public spaces in any convention hotel including the hotel lobbies, foyers, or walkways to the convention center (excluding the use of approved hospitality suites and business lounges). GBTA recognizes that suitcasing may also take the form of commercial activity conducted from a hotel guest room or hospitality suite, a restaurant, club, or any other public place of assembly. For the purposes of this policy, suitcasing violations may occur at venues other than the exhibitor's booth and at other events. Violations of this provision by an exhibitor, sponsor, non- exhibitor, or attendee will constitute a breach of contract and the violating attendee, exhibitor, sponsor, non-exhibitor or group will immediately cease and desist unauthorized activities. Attendee will remove any equipment or materials contained in the expo or elsewhere and forfeit all payments to GBTA pursuant to this contract. Additional fees will be charged to the attendee for each violation, and a loss of priority points will occur. Additionally, attendee will be responsible for any damages to GBTA. You can find out more about GBTA’s suitcasing policy in the GBTA Convention 2021 Terms and Conditions.  

 

General Information & Services

Badges

You must wear your GBTA Convention badge at all times to receive admittance to GBTA Convention, Education Sessions, Expo, Lunch, Main Stage, and shuttle buses.

Badge sharing, splitting, or reprints made outside of the official GBTA registration system are strictly prohibited. Any attendee found in violation of this policy will be removed from the Convention, and all badges will be revoked.

GBTA registration will be open in the following hours:

 

Main Registration Area (Registration Concourse – West B Lobby)

Tuesday, November 16

1:00 PM – 5:00 PM

Wednesday, November 17

7:30 AM - 6:00 PM

Thursday, November 18

7:30 AM - 6:00 PM

Friday, November 19

7:30 AM - 12:00 PM

Emergency Response Procedures

In the event of a life-threatening emergency at the Orange County Convention Center, dial 9-1-1.  

After calling 911, notify your contracted Event Security Provider of the emergency. Your contracted Event Security Provider will then contact the OCCC Security Command Center, which will involve any additional OCCC staff and/or agencies as needed. 

For non-life-threatening situations, contact the GBTA Convention contracted event security provider or GBTA staff. The GBTA contracted event security provider or GBTA staff will then contact the OCCC Security Command Center to initiate communication protocols for involving additional OCCC staff and/or agencies as needed. 

First Aid - Event Medical Services

The Orange County Convention Center offers four First Aid stations located in the West Concourse. The First Aid stations will be staffed during all official Convention hours:  


Med 1  - Located near W240 

Med 2 - Located in front of Hall WD2 (W224) 

Med 3 - Located in Central Lobby (Hall WC) 

Med 4 - Located in Level 1 Lobby (below Hall WA)  

 

Tuesday, November 16 
7:00 AM – 6:30 PM 

Wednesday, November 17 
7:00 AM – 6:30 PM 

Thursday, November 18
7:00 AM – 6:30 PM 

Friday, November 19 
7:30 AM – 5:30 PM 

 

Nearest Hospital – 4.1 Mi

Dr. P. Phillips Hospital 

9400 Turkey Lake Road 

Orlando, Florida 32819 

+1 407 351 8500 

 

Nearest Pharmacy – 0.6 Mi

Walgreens 

9858 International Drive 

Orlando, Florida 32819 

+1 407 385 1697 

 

Lost and Found

Lost and found is managed by the Security Division of the Orange County Convention Center, who patrol the convention center 24 hours a day, seven days a week. If you lose an item while onsite at the convention center, please call the Security Command Center at +1 407 685 1119. The Security Command Center is located at Dock 7 in the West Building. 

Orange County Convention Center

9800 International Drive
Orlando, FL 32819
+1 407 685 9800

The Orange County Convention Center (OCCC) has received its Global Biorisk Advisory Council® (GBAC) STAR™ accreditation on outbreak prevention, response and recovery. GBAC is a division of ISSA (International Sanitary and Supply Association) and composed of international leaders in the field of microbial-pathogenic threat analysis, mitigation, response and recovery. GBAC led the effort on the SARS outbreak and was the lead agency in the eradication of Ebola. GBAC provides training, guidance, accreditation, crisis management assistance and leadership to government, commercial and private entities looking to mitigate, address and/or recover from biological threats in real-time.  

Recognized as the gold standard of safe venues, the OCCC is one of the largest venues in the nation to receive the GBAC STAR™ accreditation.  To view the corresponding press release, please visit: occc.net/About-Us-Media-Relations-Press-Releases/ArticleID/203/OCCC-Earns-GBAC-STAR-Accreditation

Orlando Information Desks

There are two information desks located in the West Concourse of the convention center, one is located on Level 1 at the A/B Lobby (near Main Registration), and the other is in the C Lobby near the FedEx Business Center. The information desks are staffed by Visit Orlando and available to assist attendees in purchasing discounted attraction tickets, making dining reservations, recommending nightlife and entertainment and more! 

Press

Press registrations are allowed at the GBTA Convention 2021 but must be approved by GBTA. For press inquiries, please contact Nikki Stimson at nstimson@gbta.org. Press should submit their registration request online at convention.gbta.org/Registration.

Security, Safety, & Health

GBTA understands that a portion of our attendees may be vaccinated prior to the event. The health and safety protocols established by GBTA are applicable to all attendees regardless of vaccination status. The CDC notes that we are still learning how well the vaccines keep people from spreading COVID-19 and vaccinated individuals should continue to adhere to prevention measures that reduce spread when participating in events of this size.

Many of our protocols have been elevated beyond those recommended by CDC, State of Florida, and OCCC, in order to ensure your safety and set an example for the industry. All attendees need to do their part to ensure the health and safety event participants, staff, and partners.

  • Building security
    • The OCCC maintains twenty-four (24) hour building security in the public halls, corridors, and grounds.
    • The Security Command Center is staffed by OCCC security officers twenty-four (24) hours per day, seven (7) days per week.  Security officers are on duty twenty-four (24) hours per day, seven (7) days per week.
    • OCCC security officers are uniformed, with the majority being First Responder-certified.
  • Is proof of a negative COVID-19 Test (PCR Preferred) required?
    • In accordance with CDC recommendations, all unvaccinated GBTA attendees and guests are required to get a diagnostic, viral COVID-19 test (i.e., a test for current infection, either molecular or antigen) no more than 3 days before the start of the GBTA Convention on Wednesday, November 17, 2021. While the results of any diagnostic test will be accepted, the IRF strongly recommends a PCR or Rapid Molecular Test, such as the Abbott ID Now. Attendees and guests must provide written documentation of your test result to the IRF GBTA. If an unvaccinated attendee chooses not to take a test or if the test is positive, the GBTA will deny event-entry to the attendee. Attendees are responsible for arranging and paying for this test (if applicable).   Check your local state’s health department sites to find a COVID-19 testing site near you.  If you are in Orlando early, you may test at a local CVS or Walgreens. The zip code to search for the nearest location to the OCCC is 32819.  Additional Orlando testing site information can be found at Orange County Health Services site.
  • Do I need to take a COVID-19 Test if I’m fully vaccinated?
    • The CDC has declared that people who are fully vaccinated with an FDA-authorized vaccine can travel safely within the United States and do not need to get tested before or after travel. GBTA may waive the need for a pre-event COVID-19 test for all attendees that have been fully vaccinated by Friday, October 29, 2021. People are considered fully vaccinated 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. If you do not receive your final (or only) dose by Friday, October 29, 2021, 2021, you do not meet these requirements and will not be fully vaccinated before you arrive onsite and must instead submit proof of a negative COVID-19 test. Fully vaccinated attendees and guests may provide proof of vaccination. If a vaccinated attendee is not able to share proof of vaccine, they will be required to get a pre-event COVID-19 test as outlined above.
  • Will I be required to wear a mask? Will PPE wear be provided?
    • Yes, we will require masks.   Gaiters, bandanas, and wearing only a face shield will not be permitted.  GBTA will provide masks and hand sanitizer. We will monitor face-covering guidelines and will provide any updates before the Convention.
  • What precautions are GBTA implementing for the safety and health of attendees?
    • The health and safety of our employees and attendees is a priority.
    • On-site medical in partnership with Event Medical Services.  GBTA will work with Event Medical Services and security teams to develop COVID-19 risk plans.
    • Daily COVID-19 questionnaire before entry into the event.
    • Enhanced cleaning protocols for GBTA meeting and event spaces.
    • Hand sanitizer stations will be positioned throughout the meeting space by the OCCC and GBTA.
    • Require frequent employee and vendor handwashing with soap and water for at least 20 seconds and increase monitoring to ensure adherence.  
    • No-touch policy (i.e., shaking hands and limiting contact)
    • Require the use of masks among attendees, staff, and vendors.
    • Limit attendance or seating capacity to allow for social distancing or hosting smaller events in larger rooms.
    • Manage the flow and use multiple entrances and exits and discourage crowded waiting areas.
    • Provide physical guides to ensure that individuals remain at least 6 feet apart in lines and at other times. Appropriate Signage/floor decals to reinforce spatial distancing and other safety reminders
    • Use of shields or separators at registration and other areas as needed.
    • Socially distant food and beverage/meal set-ups.  Lunches will be individually packaged and preset.  Additional food safety plans will be developed for other food functions at the convention center.
    • Limit seating capacity, social distancing, and cleaning on GBTA hotel shuttles.  The larger convention room blocks are near the Convention center (walking distance)
    • Wider Expo hall aisles and review of booth density numbers (staff and visitors allowed based on total square footage).
    • Temporal temperature screening or thermal cameras (non-invasive) may be used to conduct temperature checks.  Anyone displaying a temperature over 100.4oF may be taken to first aid for additional temperature screening.  Employees or attendees confirmed to have a temperature over 100.4oF will not be allowed to enter any GBTA event venue and be directed to appropriate medical care.  GBTA has the right to refuse admittance into any event as we consider security and health factors.  If you have a medical condition that consistently presents a high fever or other relevant symptoms, please be sure to have a medical certificate/documentation upon arrival to share with health professionals during any screening.
    • Possible use of sanitizing tunnels.  We will monitor the current guidelines to determine the use of these units.
    • Dedicated isolation area.
    • GBTA will continue to monitor safety guidelines.  Additional safety measures will be provided before the Convention.
  • What precautions are the convention center implementing for the safety and health of attendees?
    • OCCC continues to monitor the situation through updates from the Centers for Disease Control and Prevention (CDC) and the Florida Department of Public Health, along with direct dialogue with Orange County Government officials.
    • The OCCC has a disinfectant procedure in place for cleanings which adhere to the CDC and WHO guidance. There is also an increased number of hand sanitation sites available at the OCCC and surrounding campus, providing alcohol-based hand sanitizer for all attendees and staff.
    • The OCCC will work with the GBTA on the guidelines for specific event participants, trade shows, and conventions. In public areas, practice physical distancing by standing at least six feet away from other groups of people while standing in lines, using elevators, and moving around the property. Table rounds, chairs, seating areas, and other physical layouts will be arranged to ensure appropriate distancing. All meeting rooms will comply with or exceed local or state-mandated occupancy limits. The OCCC discourages handshakes and other forms of physical greetings.
    • OCCC conducts daily cleaning of all door handles throughout the building. The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces, including countertops, escalators, elevators, elevator buttons, vending machines, door handles, public bathrooms, ATMs, stair and escalator handrails, dining surfaces, all seating areas, and tables.
    •  HVAC systems will continue to remain running 24-hours a day in the front of house areas while maintaining less than 60% humidity as per industry standards. The HVAC systems in the exhibit halls will run 24-hours a day while occupied, and fresh air exhaust will be utilized during move-in and move-out. HVAC HEPA filters will be maintained and replaced every three months or as needed.
    • If the OCCC is alerted to a presumptive case of COVID-19 at the OCCC, the proper staff will work with the Florida Department of Health to follow the appropriate actions recommended.
    • Stay up to date with the Orange County Convention Center’s Coronavirus response here: https://www.occc.net/Coronavirus.
    • The OCCC’s Operational Guidelines can also be found here: https://www.occc.net/Operations.
  • What are the precautions at Convention hotels?
    • COVID-19 and safety information for the different hotel chains can be found on the housing website.  
  • Transportation
    • GBTA is staying up to date on all travel guidelines, considerations, and restrictions from global and local authorities. We'll be reporting any major transportation or travel announcements that impact the event on the GBTA website.  See what action TSA's taking in response to COVID-19 at https://www.tsa.gov/coronavirus
    • For further updates regarding domestic and international travel, please visit: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html
  • Orlando International Airport  (MCO)
  • Attendee/Exhibitor Personal Safety Commitment
    • By registering and attending GBTA Convention 2021, you agree to comply with all terms and conditions, such as but not limited to standards of behavior, and engage in certain health-and-safety conduct as directed by state/local laws while attending the event.  This includes, but is not limited to, submitting to daily temperature checks/screenings, wearing a mask at all times in public areas, engaging in appropriate physical distancing, and not attending the event if you are ill or have been recently exposed to COVID-19 -19.
    • In light of the ongoing spread of COVID-19, individuals who fall within any of the categories below should not attend the GBTA Convention. By attending the GBTA Convention, you certify that you do not fall into any of the following categories:
      • Individuals who currently or within the past fourteen (14) days have experienced any symptoms associated with COVID-19, which include fever, cough, and shortness of breath, among others.
      • Individuals who have traveled at any point in the past fourteen (14) days either internationally or to a community in the U.S. that has experienced or is experiencing sustained community spread of COVID-19; or 
      • Individuals who believe that they may have been exposed to a confirmed or suspected case of COVID-19 or have been diagnosed with COVID-19 and are not yet cleared as non-contagious by state or local public health authorities or the health care team responsible for their treatment.
      • I agree to self-monitor for signs and symptoms of COVID-19 (symptoms typically include fever, cough, and shortness of breath) and contact GBTA if you experience symptoms of COVID-19 within 14 days after participating in the GBTA convention.
    • Symptoms of COVID-19:  https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.htm

GBTA expects all attendees to comply with these elevated protocols throughout the event. Should an attendee be found violating protocols multiple times, GBTA will ask the attendee to leave the event at which point the attendee will not be allowed to return and their event registration will be cancelled. Registration cancellation may result in financial responsibility for the attendee. GBTA will not provide reimbursement or credit of any kind incurred resulting from non-compliance and cancellation. Thank you in advance for helping us demonstrate safe event protocols to the industry!

 

Hotel

Hotels and Housing FAQs
  • Is GBTA working with a housing bureau for GBTA Convention 2021? 
    • Yes, onPeak is the official housing provider for GBTA Convention 2021. No other companies or providers have authorization or permission from GBTA to serve as official providers and work with GBTA on housing arrangements, including room blocks.  
  • I am transferring my 2020 registration, what happens with my hotel reservation? 
    • All GBTA 2020 housing reservations made through onPeak have been canceled. 
    • Attendees transferring their registration from 2020 to 2021 will receive a confirmation email with a direct link to book new hotel accommodations in December 2020. 
  • What happens with my hotel reservation from July 2021 to November 2021?
    • All housing reservations made for July 2021 through onPeak have been canceled. 
    • Convention 2021 (November) Attendees will receive a confirmation email with a direct link to book new hotel accommodations in June 2021.
  • Which hotels are HQ? 
    • Hyatt Regency Orlando (HQ) 
    • Hilton Orlando (Co-HQ) 
  • Where can I find a list of the hotels and room rates?  
  • How many hotels are in the November GBTA Convention 2021 block? 
    • GBTA has contracted with seventeen (17) Orlando hotels
  • Whom do I contact about housing? 
    • Housing inquiries can be directed to gbtaconvention@onpeak.com or by calling +1 800 789 2436 or + 1 312 527 7300. onPeak is the official housing provider for GBTA Convention 2021.  
  • Where can I find more information on Sponsor and Exhibitor housing? 
  • My preferred hotel is sold out. How do I get on the waitlist for my preferred hotel?  
    • If your preferred hotel(s) is sold out, you must first book a room at an available hotel and then select the waitlist option at your preferred hotels. You will not be able to waitlist yourself unless you have a confirmed reservation at an available hotel. 
    • onPeak will contact you should room(s) become available at the waitlisted hotel(s). You may also call +1 800 789 2436 or +1 312 527 7300 for further assistance. 
  • How do I change my hotel room? I don’t like it… 
    • Please visit the Housing Desk located by Main Registration in West B Lobby. 
  • Hotel Health & Safety Information is available at https://www.onpeak.com/covid-19#hotelResources.

 

Lunch

Food & Beverage
  • Water stations to be positioned throughout the Orange County Convention Center.
  • GBTA will provide morning coffee on Wednesday and Thursday for Education Session attendees.
  • Individually wrapped lunch will be provided on Wednesday and Thursday during the Main Stage and Lunch session.
  • Concessions for purchase will be available during the Convention
  • Attendees who indicated the need for a specific lunch meal due to dietary restrictions during the registration process would receive a specialized meal ticket at check-in with their registration materials
    • Tickets can be handed to banquet staff during Lunch to ensure dietary needs are met
    • If you did not receive your special meal ticket at check-in, please go to Main Registration
  • Due to the changing COVID-19 guidelines and compliance and safety concerns, GBTA will not host a Welcome Reception in 2021. 
  • Centerplate is the exclusive provider of food and beverage services at the Orange County Convention Center. From the Centerplate COVID-19 Response Team:
    • We have also added additional measures to protect the safety of our guests here at the center:
      • Freedom pay
      • Point of sale barriers
      • Wrapped silverware
      • PC condiments
      • Outdoor seating options
    • Our talented Chefs are working to adapt traditional services and menus to work within our new norms. Individually packed meals, modified buffet services, specialized packaging, and adapted menus are all being created to offer our clients some new options when planning meal services for their guests.
    • A designated Health Ambassador for each facility who will receive specialized training to help:
      • Direct local teams
      • Work with local health epartment
      • Pre-shift safety training
      • Client liaison
      • Sanitation walkthroughs
    • We are putting a number of new practices and policies in place at ALL of our venues as we welcome returning guests.
      • 3 ply surgical masks & gloves for all staff
      • Increased cleaning schedule
      • Elevated training for all team members
      • Employee wellness screening upon arrival
      • Expanded sanitizer stations
      • New, targeted cleaning solutions
    • As we pivot to improve supply chain pathways, our procurement teams have created a national stockpile of critical PPE, Chemicals, & Supplies to assure that we remain prepared to protect the safety of our customers, clients, and employees. We have partnered with our vendors to assure that our food providers are placing the same elevated focus on safety that you would expect from us. As our teams bring each facility back online, we are sharing and implementing best practices from Centerplate and Sodexo locations around the globe.
Main Stage Luncheon
  • Can I sit in on the main stage lunch sessions even if I do not eat? 
    • Yes, tables for seating without lunch service will be in the back of the room only 
  • Is there reserved seating at the main stage sessions lunch? 
    • No, unless you have been invited to a sponsored table or you have purchased a table then seating is on a first come basis; however, there may be room capacity limitations due to COVID-19 and social distancing. 

 

Membership

Membership FAQs
  • Can I join or renew onsite? 
    • Yes, visit the main GBTA Support Central area West B Lobby
  • Can I join or renew online?
  • How much is membership? 
    • Visit the GBTA Support Central area or gbta.org/join 
    • Membership bundles and renewals can be purchased during the registration process. 
  • Where do I locate my Member ID? 
    • Prior to the event, please contact the GBTA Member Care team directly at +1 888 574 6447 or membercare@gbta.org for your Member ID. During the event, the Member ID will be located on the front of the attendee registration badge. 
  • I forgot my password. 
    • To retrieve your GBTA password, go to gbta.org/ssologin and select the “Forgot Your Password?” link on the left-hand side of the page (under the “Log In” button). Then type your email address in the space provided and select “Submit” to have your password sent via email. If the email address you have provided matches the one in our database, we will email your password to you. Please contact the GBTA Member Care team directly at +1 888 574 6447 or membercare@gbta.org if further assistance is needed. 

 

Planning Tools and Apps

Mobile App

Access the Convention agenda, speaker details, expo floor plan, news, photos, attendee messaging and more! Download the app from iTunes or the Google Play Store. Available Fall 2021. 

My Convention Planner

Using advanced planning tools, attendees can plan and customize their Convention experience. More information to come.

 

Policy

Conflicting Events

GBTA Convention participants may not organize or sponsor any activities that conflict with the official GBTA program or sponsored events during official convention hours. The scheduling of product presentations or hospitality activities during any GBTA official Convention events such as the Expo, Education Sessions, Main Stage, Lunch, the GBTA Awareness 5K Run/Walk or any GBTA hosted event is strictly prohibited. Under no circumstances should sales or any other type of individual gatherings, take place during official GBTA Convention events that involve multiple buyers (Direct members/travel managers) from multiple companies.  Our partners have made significant investments in specific parts of the GBTA Convention and we want all delegates to be able to enjoy this annual, one-of-a-kind experience without distraction. GBTA will have final approval on the allocation of any requested convention center space, hospitality suites or hotel space within the designated GBTA hotel blocks. Suites must be operated in good taste and may only be operated outside of official Convention and Expo activities. Loss of priority points, ejection from the expo floor, and a minimum financial penalty of $2,500 can occur if any exhibitor, sponsor, member company or supplier company is found in violation of any rules. 

Suitcasing Policy

"Suitcasing"/soliciting is prohibited. Suitcasing is the act of soliciting business in the aisles of the expo, public spaces in, around, and outside the convention center, in another company's booth, within indoor or outdoor public spaces in any convention hotel including the hotel lobbies, foyers, or walkways to the convention center (excluding the use of approved hospitality suites and business lounges). GBTA recognizes that suitcasing may also take the form of commercial activity conducted from a hotel guest room or hospitality suite, a restaurant, club, or any other public place of assembly. For the purposes of this policy, suitcasing violations may occur at venues other than the exhibitor's booth and at other events. Violations of this provision by an exhibitor, sponsor, non- exhibitor, or attendee will constitute a breach of contract and the violating attendee, exhibitor, sponsor, non-exhibitor or group will immediately cease and desist unauthorized activities. Attendee will remove any equipment or materials contained in the expo or elsewhere and forfeit all payments to GBTA pursuant to this contract. Additional fees will be charged to the attendee for each violation, and a loss of priority points will occur. Additionally, attendee will be responsible for any damages to GBTA. You can find out more about GBTA’s suitcasing policy in the GBTA Convention 2021 Terms and Conditions.  

Unauthorized Company Solicitations

Find out what GBTA is doing about unauthorized company solicitations.

 

Professional Development & Training / Education

Education Sessions

GBTA Convention 2021 will feature sessions on all the latest trends and technologies expected in the coming decade. Specific education session information is available at https://convention.gbta.org/Education-Sessions.

To view more information regarding Professional Development at GBTA Convention 2021, please visit convention.gbta.org/Program/Professional-Development.

Session Schedule

Date
Session Type
Time

Wednesday, November 17

Education Sessions

9:45 AM – 10:30 AM; 11:00 AM – 11:45 AM

Thursday, November 18

Education Sessions

10:00 AM – 10:45 AM; 11:15 AM – 12:00 PM

Friday, November 19

Education Sessions

8:00 AM - 8:45 AM

Friday, November 19

Committee Roundtables & Workshops

8:00 AM - 9:30 AM

Professional Development FAQs
  • When is the GTP Exam?
    • The GTP Exam is offered twice a year, in the Spring and Fall. The next GTP exam window is October 2 - November 13, 2021. The application deadline for the Fall exam is September 1, 2021. We are excited to offer the GTP exam through on-site and remote proctoring in partnership with Prometric. For more information regarding the GTP Certification and Exam, please visit gbta.org/certification or reach out to us via email at certification@gbta.org.
  • How can I register for a GBTA Academy course (Fundamentals of Business Travel Management, Fundamentals of Strategic Meeting Management, Advanced Principles of Business Travel Management, CCTE, GLP)?
  • Will I receive any credits for attending GBTA Convention 2021? 
    • Yes, all attendees who hold the GTP (Global Travel Professional) Certification will earn twelve (12) education credits for attending Convention education sessions, Center Stage and/or Expo. For questions about your individual credits email pd@gbta.org.  

 

Registration

Cancellations

If you are unable to attend in November, we will transfer your registration to Convention 2022.

  • There will be a cancellation fee of 75% of the paid registration fee for cancellations received by October 15, 2021.  No refunds for cancellation will be issued beginning on October 16, 2021. All cancellations requests must be submitted in writing to gbtasupport@cvent.com and GBTA Registration Customer Service will respond with further instructions.
  • Cancellations and refunds will be processed in the same manner as the original payment. No shows for the event will not receive a refund or credit.  Refunds will be issued via the original payment method used no later than (60-90) days after the event.
  • Not Eligible for Refunds:
    • Membership fees associated with New Membership Bundles/Non-Member registration
    • Donations
    • Credit Card, PayPal, or ACH/wire fees (payments and any refunds)
  • Discount or special promotion codes are only available on new registrations, and refunds are not available to any existing registrations.
  • If the GBTA Convention 2021 transitions from a live event to a virtual or hybrid event due to COVID-19, your live event registration may be transferred to a virtual registration. If a virtual program is offered, GBTA shall not be liable for lost information or non-availability of the services due to technical failures, acts of God, or routine maintenance.
  • Canceling your registration will not automatically cancel your housing reservation; however, GBTA reserves the right to cancel the room(s). Room(s) will be canceled within 14 days if the room cancellation has not occurred. To cancel your hotel room(s), please contact conventionhousing@gbta.org. GBTA will not reimburse cancellation or no-show fees charged by the hotel.
Corporate Travel Team Program (CTTP) FAQs
  • How do I know if my company is qualified for the CTTP?
    • Companies qualify for the CTTP after 4 directs from the same company have registered, beginning with the 5th attendee, all others are complimentary, as long as they have a GBTA industry or all access membership.
  • Do all attendees have to register at the same time?
    • No, all attendees can register separately, and then email cttp@gbta.org so that the registrations can be attached to the program.
  • Can attendees be located in different offices?
    • Yes, attendees can be located in different offices as long as all attendees work for the same company.
  • What are the steps to obtain the $100 refund?
    • Email cttp@gbta.org and refunds will be issued to each individual person after all 4 registrations are paid.  Refunds will be received within 10-12 business days.
  • How does my company reserve a lunch table?
    • Fill out the CTTP Lunch Table Form and a confirmation email will be sent within 2-3 business days.  Please note:  if the table is not full, your team could be combined with another company that is also participating in the program. 
Registration FAQs
  • How do I contact registration for questions or support? 
    • GBTA Convention registration call center can be reached at +1 833 696 7547 or by email at gbtasupport@cvent.com.  
    • The call center hours of operations are 9:00 AM – 9:00 PM EST, Monday through Friday. 
  • Convention 2021 Registration Transfers:  
    • GBTA automatically transferred all July Convention registrations to the GBTA Convention 2021 (November 17-19, 2021) in Orlando, FL. Please contact GBTA at gbtasupport@cvent.com or +1 703 684 0836 if you have any additional questions. Refunds will no longer be issued for Convention 2020 registrations as the refund window is closed.
  • Can my friend or guest come to Convention? 
    • Registration is not available for friends or guests.
  • Can my child/children come to Convention? 
    • Registration is not available for children.   
    • No one under the age of 18 is allowed on the exhibit hall floor or loading dock during move-in and move-out. There will be no exceptions to this rule.  
  • How do I get an attendee list? 
    • GBTA is the only provider of official attendee lists.  Lists are not sold to or authorized by third parties. 
    • An attendee list is available for purchase to exhibitors only. Order forms are available in the Exhibitor Service Manual. 
    • In addition, a list of companies in attendance is available online at convention.gbta.org/About/2021-Travel-Buyer-Company-List.
  • Can I attend the expo only? 
    • We do not have an expo only pass. 
  • Do you have to register for the Convention to participate in the GBTA Awareness 5K Run/Walk? 
    • No, you do not have to register for Convention to participate in the GBTA Awareness 5K. 
    • Registration for the GBTA Awareness 5K Run/Walk can be found on the GBTA Convention website at convention.gbta.org/Program/5K-Awareness-Run-Walk as well as under the ‘Convention Kick-Start Sessions Only’ option during the registration process. 
    • The GBTA Awareness 5K Run/Walk can be found as an optional item when selecting the Full Convention option through the registration process. 
    • If you want to sign up ONLY for the GBTA Awareness 5k Run/Walk only, you can register here.
  • I did not register for the GBTA Awareness 5K Run/Walk, can I still attend? 
    • Yes, registration will be available onsite at the race.  
  • I lost my credentials. Can I get a replacement badge? 
    • Yes, a fee of $95 will be charged for a single badge reprint. A maximum of one badge reprint is permitted for lost or misplaced badges. An additional reprint will be charged at the onsite registration rate.
  • Can I purchase discounted tickets for Orlando attractions?
    • Visit Orlando invites you to take advantage of special discounted afternoon convention tickets to explore your favorite theme park or attraction! Or you and your family may enjoy discounted full-day or multi-day theme park attraction tickets by purchasing through Visit Orlando. You’ll also find plenty of other attractions beyond the theme parks from taking selfies with your favorite celebrity to ziplining over alligators. Orlando has no shortage of thrills, so get out and explore after the meeting is over and save with Visit Orlando.​
Substitutions
  • What is the substitution policy? 
    • Substitutions are allowed at no charge.  
    • The substitute is responsible for all financial arrangements between the original registrant and the substitute. The original registrant's registration will be refunded, and the substitute must register as a new attendee by completing a new registration and secure housing. The substitute must register before the original registrant is refunded. In some cases, the original registrant’s registration category may differ from the substitute’s registration category and may result in a price difference.   
    • To initiate a substitution, please contact GBTA Registration Customer Service at gbtasupport@cvent.com with the following information: 
      • Original Registrant's name 
      • Original Registrant's email address 
      • Original Registrant's confirmation number 
      • Name and email address of the substitute 
    • GBTA Registration Customer Service will respond with further instructions. The GBTA Registration call center can be reached at +1 833 696 7547 or by email at gbtasupport@cvent.com. The call center hours of operations are 9:00 AM - 9:00 PM EST, Monday through Friday. 

 

Transportation

Parking at the Convention Center

Orange County Convention Center event-specific parking areas will be listed on overhead electronic signage on International Drive and the surrounding area.

  • The West Building parking lot can be accessed via Exhibit Drive (north entrance), via Convention Way (south entrance), and via West Entrance Drive off Westwood Boulevard.
  • The Destination Parkway Parking Garage is located two blocks west on International Drive and is operational based on event activity. Depending on the show, guests parking in the Destination Parkway Garage may be shuttled to their event in either the West or the North/South buildings.

The OCCC accepts cash, traveler's checks, American Express, MasterCard, and Visa.

  • $17 parking fee will apply to passenger vehicles per entry.
  • $25 parking fee will apply to oversize vehicles per entry.

Short-term parking spaces are available in front of the West and North/South buildings. Guests will be able to park in a designated space for up to three hours at a rate of $5 per hour.

Taxis/Ride Share

Due to social distancing measures, GBTA will not offer shuttles in Orlando. A limited number of hotels in the GBTA Convention 2021 room block are within walking distance of the Orange County Convention Center. Hotels in the room block range from .03 to 2.7 miles from the convention center. Please take taxis or rideshare to the convention center.

The following taxicab companies are approved to pick up at the Orange County Convention Center:

Rideshare drop-off and pick-up locations are at the entrances of West Hall A and West Halls E & F.

rideshare and taxi map

 

Virtual Meetings

Can I attend convention virtually?

We understand that some companies have yet to open up business travel for employees and that some members may not yet feel comfortable registering to attend in person. We are in the process of determining which elements of the Convention will be in-person only and which have a virtual component as well and will be updating members on this information as soon as we finalize these details.

What happens if we cannot meet in person because of COVID-19 restrictions?

In the event that the GBTA Convention 2021 transitions from a live event to a virtual or hybrid event due to COVID-19, your live event registration will be transferred to a virtual registration.  In the event that a virtual program is offered, GBTA shall not be liable for lost information or non-availability of the services due to technical failures, acts of God, or routine maintenance. For more details, view our terms and conditions.