The San Diego Convention Center has ADA-compliant signage including braille, Automatic entrance doors, Barrier-free accessible drinking fountains, Elevators connecting ground, mezzanine and upper levels, Audio visual fire alarm system.

GBTA has partnered with Scootaround for wheelchair and scooter rental services.

Reserve your wheelchair or scooter in advance by visiting the GBTA Scootaround website.

FedEx Office Business Center: Located in Lobby D, this is your one-stop-shop for printing, shipping and other business needs.

Flight board: End your trip in San Diego on time by checking your real-time flight status at the flight board in Lobbies A and E.

Guest Services: Our friendly, uniformed Guest Services Representatives located in the lobby can answer your questions and help you find your way.

As part of health protocols, Starbucks, Mrs. Fields, Café Express and retail bars are 100% cashless; all transactions must be completed using credit/debit cards or mobile payment.

Located at Lobby C (near Registration Concourse). Laptops and other electronic items will not be accepted due to liability. The schedule is as follows:

Monday, August 15
8:00 AM – 6:30 PM

Tuesday, August 16
8:00 AM – 6:00 PM 

Wednesday, August 17
9:00 AM – 12:00 PM 

Lobby A has a gender-neutral and accessible restroom with two private single-occupancy rooms, each with a locking door and floor-to-ceiling walls.

We offer a lounge within the women’s restrooms of Lobbies A and E.

GBTA will provide wireless internet access in all areas including the Expo.

What are the dates for Convention 2023? 

• August 13-16, 2023  

 Where will Convention be located? 

• Kay Bailey Hutchinson Convention Center, Dallas, TX

When will registration/housing open? 

• January 2023

When will exhibitor housing requests open? 

• January 2023

As a first time attendee, you are invited to attend the First Time Attendee Orientation/Networking Break on Sunday, August 14 from 3:30 PM - 4:30 PM. Here you will have the chance to get to know GBTA and the Convention, network with other new attendees, and connect with seasoned GBTA attendees and leadership.

Advanced Principle of Business Travel Management (APBTM) and Global Leadership Program (GLP) Designation Cohort

What events are scheduled for 2022 or 2023?

• Please visit gbta.org/events for more information on upcoming events.

Join us to celebrate the opening of GBTA Convention 2022 in San Diego!  The reception will be held on Sunday, August 14, from 6:30 PM – 8:00 PM at the Hilton Bayfront Lawn and will offer fun food, beverages, and entertainment.  Entry is included with your full convention registration – Note entry is not included with pre-convention only event registrations. Additional tickets can be purchased via registration for a fee of $150 each. A max of two additional tickets may be purchased.  Name badges and/or tickets must be presented to enter the event.

August 14, 11:0am-4pm

WINiT Summit brings together professionals across all levels of business travel with the sole mission to positively change and impact the careers and lives of women in travel-related industries. Join WINiT By GBTA for a half-day session dedicated to the career development, education and networking of women in travel.

Some exhibiting and sponsor companies will have the opportunity to book a business lounge. Business Lounges are open during the following hours: 

• Sunday, August 4 1:00 PM - 6:30 PM
• Monday, August 5 8:00 AM - 8:00 PM
• Tuesday, August 6 8:00 AM - 8:00 PM
• Wednesday, August 7 8:00 AM - 12:30 PM

Exhibiting companies will have access to their lounge at 7:30 AM for setup in preparation for appointments.

Access to the Business Lounges will only be available through the Expo floor (Hall XX). Proper credentials are required.

Exhibitors may enter the Expo Floor with proper exhibitor badge credentials during the following days and times: 

• Monday, August 15 - 7:30 AM – 6:00 PM
• Tuesday, August 16  - 7:30 AM – 6:00 PM
• Wednesday, August 17 - 7:30 AM – 6:00 PM

General Service Contractor Service Desk – Located on the Expo Floor.

Saturday, August 13 – 8:00 AM – 4:30 PM

Sunday, August 14 - 8:00 AM – 4:30 PM

Monday, August 15  - 7:30 AM – 12:00 PM

• Exhibitors
• Broadcast Studio
• Innovation Row
• GBTA Business Lounge Appointments
• Show Services Desks
  • General Service Contractor/Electric
  • AV Rentals
  • Lead Retrieval
  • Internet (SDCC)
  • Floral
  • Photography
  • Others

West Hall A-E

More details to come.

Using advanced planning tools, attendees can plan and customize their Convention experience. More information to come.

"Suitcasing"/soliciting is prohibited. Suitcasing is the act of soliciting business in the aisles of the Expo, public spaces in, around, and outside the convention center, in another company's booth, within indoor or outdoor public spaces in any convention hotel including the hotel lobbies, foyers, or walkways to the convention center (excluding the use of approved hospitality suites and business lounges). GBTA recognizes that suitcasing may also take the form of commercial activity conducted from a hotel guest room or hospitality suite, a restaurant, club, or any other public place of assembly. For the purposes of this policy, suitcasing violations may occur at venues other than the exhibitor's booth and at other events. Violations of this provision by an exhibitor, sponsor, non- exhibitor, or attendee will constitute a breach of contract and the violating attendee, exhibitor, sponsor, non-exhibitor or group will immediately cease and desist unauthorized activities. Attendee will remove any equipment or materials contained in the Expo or elsewhere and forfeit all payments to GBTA pursuant to this contract. Additional fees will be charged to the attendee for each violation, and a loss of priority points will occur. Additionally, attendee will be responsible for any damages to GBTA. You can find out more about GBTA’s suitcasing policy in the GBTA Convention 2022 Terms and Conditions.

You must always wear your GBTA Convention badge to be admitted to GBTA Convention, Education Sessions, Expo, and Main Stage. To attend a GBTA Academy Course, you will receive a badge to be admitted to that Course.

Badge sharing, splitting, or reprints made outside of the official GBTA registration system are strictly prohibited. Any attendee found in violation of this policy will be removed from the Convention, and all badges will be revoked.

GBTA registration will be open during the following hours:

Main Registration Area (Registration Concourse – Lobby C)

Hilton San Diego Bayfront (HQ Hotel) Satellite Registration

San Diego Marriott Marquis Satellite Registration

If you have an emergency at any time during move in, event day(s), or move out please contact the San Diego Convention Center Corporation’s (SDCCC) Public Safety Department by dialing ext. 5911 from any of the wall mount house phones located throughout the facility or by calling (619) 525-5911 from a cell phone. SDCCC Public Safety is staffed seven days a week, 24 hours-a-day, 365 days-a-year (holidays included).

In the event of a life-threatening emergency at the San Diego Convention Center, dial 9-1-1. Be sure to identify the nearest room number/name to expedite emergency services.

GBTA offers a First Aid station that will be staffed during all official Convention hours:  

Saturday, August 13
8:30 AM – 6:30 PM 

Sunday, August 14
7:00 AM – 8:00 PM 

Monday, August 15
7:00 AM – 7:00 PM 

Tuesday, August 16
7:00 AM – 7:00 PM 

Wednesday, August 17
7:00 AM – 7:00 PM 

For information on hospitals and pharmacies click here.

Lost and found is managed by the Security Division of the San Diego Convention Center, who patrol the convention center 24 hours a day, seven days a week. If you lose an item while onsite at the convention center, please call the Security office at (619) 525-5490. The Security Office is located on the ground level, dock side, behind Exhibit Hall C.

Press registrations are allowed at the GBTA Convention 2022 but must be approved by GBTA. For press inquiries, please contact the GBTA Media Relations Team at press@gbta.org. Press should submit their registration request online at convention.gbta.org/Registration.

111 W Harbor Dr

 San Diego, CA 92101

(619) 525-5000

Our friendly Guest Services team is always ready to assist visitors. Located throughout the lobby, they greet attendees, provide directions, answer questions, and manage traffic flow.

GBTA understands that a portion of our attendees may be vaccinated prior to the event. The health and safety protocols established by GBTA are applicable to all attendees regardless of vaccination status. The CDC notes that we are still learning how well the vaccines keep people from spreading COVID-19 and vaccinated individuals should continue to adhere to prevention measures that reduce spread when participating in events of this size.

Many of our protocols have been elevated beyond those recommended by CDC, State of California, and SDCC, in order to ensure your safety and set an example for the industry. All attendees need to do their part to ensure the health and safety event participants, staff, and partners.

Building security

• The SDCC maintains twenty-four (24) hour building security in the public halls, corridors, and grounds.
• The Security Command Center is staffed by SDCC security officers twenty-four (24) hours per day, seven (7) days per week.  Security officers are on duty twenty-four (24) hours per day, seven (7) days per week.
• SDCC security officers are uniformed, with the majority being First Responder-certified.

More information >>

Yes, onPeak is the official housing provider for GBTA Convention 2022. No other companies or providers have authorization or permission from GBTA to serve as official providers and work with GBTA on housing arrangements, including room blocks. 

Hilton San Diego Bayfront (HQ)

San Diego Marriott Marquis (Co-HQ)

Please visit convention.gbta.org/Registration/Housing-Details for hotels.

Rates and hotel availability will be accessible via the housing reservations system once Convention registration is complete.

Housing inquiries can be directed to gbtaconvention@onpeak.com or by calling +1 800 789 2436 or + 1 312 527 7300. onPeak is the official housing provider for GBTA Convention 2022. 

For more information on requesting a block of rooms as a Sponsor or Exhibitor please visit convention.gbta.org/Registration/Housing-Details.​

If your preferred hotel(s) is sold out, you must first book a room at an available hotel and then select the waitlist option at your preferred hotels. You will not be able to waitlist yourself unless you have a confirmed reservation at an available hotel.

onPeak will contact you should room(s) become available at the waitlisted hotel(s). You may also call +1 800 789 2436 or +1 312 527 7300 for further assistance.

Please visit the Housing Desk located by Main Registration in Lobby C.

Water stations to be positioned throughout the San Diego Convention Center.

GBTA will provide morning coffee on Monday and Tuesday for Education Session attendees.

Individually wrapped lunch will be provided on Monday during the Main Stage.  A walk-around lunch will be provided in the Expo on Tuesday.

Attendees who indicated the need for a specific lunch meal due to medical/dietary restrictions during the registration process would receive a specialized meal ticket at check-in with their registration materials.

Tickets can be handed to banquet staff during Lunch to ensure dietary needs are met.  If you did not receive your special meal ticket at check-in, please go to Main Registration.

Concessions for purchase will be available during the Convention.

Centerplate is the exclusive provider of food and beverage services at the San Diego Convention Center. From the Centerplate COVID-19 Response Team:

• We have also added additional measures to protect the safety of our guests here at the center:
  • Freedom pay
  • Point of sale barriers
  • Wrapped silverware
  • PC condiments
  • Outdoor seating options
• Our talented Chefs are working to adapt traditional services and menus to work within our new norms. Individually packed meals, modified buffet services, specialized packaging, and adapted menus are all being created to offer our clients some new options when planning meal services for their guests.
• A designated Health Ambassador for each facility who will receive specialized training to help:
  • Direct local teams
  • Work with local health department
  • Pre-shift safety training
  • Client liaison
  • Sanitation walkthroughs
• We are putting a number of new practices and policies in place at ALL of our venues as we welcome returning guests.
  • 3 ply surgical masks & gloves for all staff
  • Increased cleaning schedule
  • Elevated training for all team members
  • Employee wellness screening upon arrival
  • Expanded sanitizer stations
  • New, targeted cleaning solutions
• As we pivot to improve supply chain pathways, our procurement teams have created a national stockpile of critical PPE, Chemicals, & Supplies to assure that we remain prepared to protect the safety of our customers, clients, and employees. We have partnered with our vendors to assure that our food providers are placing the same elevated focus on safety that you would expect from us. As our teams bring each facility back online, we are sharing and implementing best practices from Centerplate and Sodexo locations around the globe.

Can I sit in on the Main Stage lunch sessions even if I do not eat?

Yes, seating may be in the back of the room only.

Is there reserved seating at the Main Stage lunch sessions ?

No, unless you have been invited to a sponsored table or you have purchased a table then seating is on a first come basis; however, there may be room capacity limitations due to COVID-19 and social distancing.

Yes, visit the main GBTA Support Central area Lobby C.

Already a member? Renew now at gbta.org/renew

Want to become a member? Join online at gbta.org/join

Visit the GBTA Support Central area or gbta.org/join

Membership bundles and renewals can be purchased during the registration process.

Prior to the event, please contact the GBTA Member Care team directly at +1 888 574 6447 or membercare@gbta.org for your Member ID. During the event, the Member ID will be located on the front of the attendee registration badge.

To retrieve your GBTA password, go to gbta.org/ssologin and select the “Forgot Your Password?” link on the left-hand side of the page (under the “Log In” button). Then type your email address in the space provided and select “Submit” to have your password sent via email. If the email address you have provided matches the one in our database, we will email your password to you. Please contact the GBTA Member Care team directly at +1 888 574 6447 or membercare@gbta.org if further assistance is needed.

Access the Convention agenda, speaker details, Expo floor plan, news, photos, attendee messaging and more! Download the app from iTunes or the Google Play Store. Available Summer 2022.

Using advanced planning tools, attendees can plan and customize their Convention experience. More information to come.

GBTA Convention participants may not organize or sponsor any activities that conflict with the official GBTA program or sponsored events during official convention hours. The scheduling of product presentations or hospitality activities during any GBTA official Convention events such as the Welcome Reception, Expo, Education Sessions, Main Stages, lunches, the GBTA Awareness 5K Run/Walk or any GBTA hosted event is strictly prohibited. Under no circumstances should sales or any other type of individual gatherings, take place during official GBTA Convention events that involve multiple buyers (Direct members/travel managers) from multiple companies.  Our partners have made significant investments in specific parts of the GBTA Convention and we want all delegates to be able to enjoy this annual, one-of-a-kind experience without distraction. GBTA will have final approval on the allocation of any requested convention center space, hospitality suites or hotel space within the designated GBTA hotel blocks. Suites must be operated in good taste and may only be operated outside of official Convention and Expo activities. Loss of priority points, ejection from the Expo floor, and a minimum financial penalty of $2,500 can occur if any exhibitor, sponsor, member company or supplier company is found in violation of any rules.

"Suitcasing"/soliciting is prohibited. Suitcasing is the act of soliciting business in the aisles of the Expo, public spaces in, around, and outside the convention center, in another company's booth, within indoor or outdoor public spaces in any convention hotel including the hotel lobbies, foyers, or walkways to the convention center (excluding the use of approved hospitality suites and business lounges). GBTA recognizes that suitcasing may also take the form of commercial activity conducted from a hotel guest room or hospitality suite, a restaurant, club, or any other public place of assembly. For the purposes of this policy, suitcasing violations may occur at venues other than the exhibitor's booth and at other events. Violations of this provision by an exhibitor, sponsor, non- exhibitor, or attendee will constitute a breach of contract and the violating attendee, exhibitor, sponsor, non-exhibitor or group will immediately cease and desist unauthorized activities. Attendee will remove any equipment or materials contained in the Expo or elsewhere and forfeit all payments to GBTA pursuant to this contract. Additional fees will be charged to the attendee for each violation, and a loss of priority points will occur. Additionally, attendee will be responsible for any damages to GBTA. You can find out more about GBTA’s suitcasing policy in the GBTA Convention 2022 Terms and Conditions. 

Find out what GBTA is doing about unauthorized company solicitations: https://www.gbta.org/soliciting

Is there an additional fee to attend the education sessions?

• No, admission to all education sessions is included in the full Convention registration

Can I register and reserve my ‘seat’ in education sessions?

• You may save them in your planner but this does not guarantee a ‘seat’ in the class.

What happens if the education session I want to attend fills up and reaches capacity?

• You may view on a screen in the designated viewing area and you will have access to the recording of the session.

Where can I find further details around the agenda?

• Click here.

Which Certificate of Completion courses are offered at Convention?

• Advanced Principle of Business Travel Management (APBTM) and Global Leadership Program (GLP) Designation Cohort

Can I attend Advanced Principles and/or GLP Designation without a full convention registration badge?

• Yes, you will be provided with a separate badge which will give you access to those courses only.

Will I receive any Global Travel Professional® (GTP) Recertification credits for attending GBTA Convention 2022? 

• Participating in the Advanced Principles in Business Travel Management course earns 14 Education credits.
• Participation in the GLP Designation Cohort earns 20 Education credits.
• Full Convention registration gives you 12 GTP Recertification credits.
• Click here to learn more about the Global Travel Professional® (GTP) Certification and Recertification.

There will be a cancelation fee of 75% of the paid registration fee for cancellations received by June 30, 2022. No refunds for cancellation will be issued beginning on July 1, 2022. There are no refunds for the 5K Awareness Run/Walk, donations, or tickets to the Welcome Reception. Cancellation for GBTA Convention 2022 does not cancel membership dues paid during the registration process. GBTA charges a 4% service fee for credit card payments, a 3% fee for PayPal, and a $50 fee for any ACH/Wire payments. These fees are nonrefundable.

Canceling your registration will not automatically cancel your housing reservation; however, GBTA reserves the right to cancel the room(s). Room(s) will be canceled within 14 days if the room cancellation has not occurred. To cancel your hotel room(s), please contact conventionhousing@gbta.org. GBTA will not reimburse cancellation or no-show fees charged by the hotel

See https://convention.gbta.org/Registration/Corporate-Travel-Team-Program for information.

Registration Customer Service (Cvent Call Center):

• GBTA Convention registration call center can be reached at +1 833 696 7547 or by email at gbtasupport@cvent.com.  The call center hours of operations are 9:00 AM – 9:00 PM EST, Monday through Friday.

Cancellations:

• There will be a cancelation fee of 75% of the paid registration fee for cancellations received by June 30, 2022. No refunds for cancellation will be issued beginning on July 1, 2022. There are no refunds for the 5K Awareness Run/Walk, donations, or tickets to the welcome reception. Cancellation for GBTA Convention 2022 does not cancel membership dues paid during the registration process. GBTA charges a 4% service fee for credit card payments, a 3% fee for PayPal, and a $50 fee for any ACH/Wire payments. These fees are nonrefundable.
• Canceling your registration will not automatically cancel your housing reservation; however, GBTA reserves the right to cancel the room(s). Room(s) will be canceled within 14 days if the room cancellation has not occurred. To cancel your hotel room(s), please contact conventionhousing@gbta.org. GBTA will not reimburse cancellation or no-show fees charged by the hotel.

What is the substitution policy?

• Substitutions are permitted, and a fee of $95 will be charged for each paid substitution. After Friday, July 30, 2022, no substitutions will be allowed.  Instructions will be sent to the substitute. The substitute must register as a new attendee by completing a new registration and securing housing. In some cases, the original registrant's registration category may differ from the substitute's registration category and may result in a price difference. No full or partial refunds will be issued on registration transfers. 
• To initiate a Convention 2022 substitution or request a transfer of funds, please contact GBTA Registration Customer Service at gbtasupport@cvent.com with the following information: Original Convention 2022 Registrant's name, Original Convention 2022 Registrant's email address, Original Convention 2022 Registrant's confirmation number, and the name and email address of the substitute. GBTA Registration Customer Service will respond with further instructions.

Badge Reprints:

• A fee of $95 will be charged for a single badge reprint. A maximum of one badge reprint is permitted for lost or misplaced badges. An additional reprint will be charged at the onsite registration rate.

Can my friend or guest come to Convention?

• Registration is not available for friends or guests.

Can my child/children come to Convention?

• Registration is not available for children.  No one under the age of 18 is allowed on the exhibit hall floor or loading dock during move-in and move-out. There will be no exceptions to this rule. 

How do I get an attendee list?

• GBTA is the only provider of official attendee lists.  Lists are not sold to or authorized by third parties.
• An attendee list is available for purchase to exhibitors only. Order forms are available in the Exhibitor Service Manual.  In addition, a list of companies in attendance is available online here.

Can I attend the Expo only?

• We do not have an Expo only pass.

Can I attend Advanced Principles of Business Travel Management and/or Global Leadership Professional® (GLP) Designation without a full convention registration badge?

• Yes, you will be provided with a separate badge which will give you access to those courses only.

Do you have to register for the GBTA Convention to participate in the GBTA Awareness 5K Run/Walk?

• No, you do not have to register for Convention to participate in the GBTA Awareness 5K.
• Registration for the GBTA Awareness 5K Run/Walk can be found at convention.gbta.org/Program/5K-Awareness-Run-Walk as well as under the ‘Convention Kick-Start Sessions Only’ option during the registration process.
• The GBTA Awareness 5K Run/Walk can be found as an optional item when selecting the Full Convention option through the registration process.  
• If you want to sign up ONLY for the GBTA Awareness 5k Run/Walk only, you can register here. 

I did not register for the GBTA Awareness 5K Run/Walk, can I still attend?

• Yes, registration will be available onsite at the race.

Can I purchase additional tickets for the Welcome Reception?

• Entry is included with your full convention registration – note entry is not included with pre-convention only event registrations. Additional tickets can be purchased via registration for a fee of $150 each. A max of two additional tickets may be purchased.  Name badges and/or tickets must be presented to enter the event.

A 1,950-vehicle underground parking garage is located below our building. The lot is owned by the Port of San Diego and managed by ACE Parking. We have 31 ADA-compliant parking stalls with elevator access to the Convention Center. You can enter the parking garage on Harbor Drive. There are no in-and-out privileges. Overnight and RV parking are not permitted.

Parking rates range due to event activity and payment is due upon entry. ACE Parking sets the rates. See projected parking rates, which are subject to change based on event activity in and around the Center.

Please contact ACE Parking at 619.237.0399 with questions related to the parking garage.

GBTA may offer limited shuttles in San Diego as the majority of hotels in the GBTA Convention 2022 room block are within walking distance of the San Diego Convention Center. Hotels in the room block range from .01 to .08 miles from the Convention Center. Please take taxis or rideshare to the Convention Center.

No need to call a cab when you touch down in San Diego; there are plenty available at the airport’s transportation plaza. If you’re departing from our building, a Guest Services or Security representative will be happy to flag you a taxi.

Rideshare is an alternate way to explore San Diego. Need a ride from the airport? Look for the designated pickup area at the airport’s transportation plaza. And as a safety tip, always double check the vehicle’s license plate with your rideshare app before starting your ride.

We understand that some companies have yet to open up business travel for employees and that some members may not yet feel comfortable registering to attend in person. We are in the process of determining which elements of the Convention will be in-person only and which have a virtual component as well and will be updating members on this information as soon as we finalize these details.

In the event that the GBTA Convention 2022 transitions from a live event to a virtual or hybrid event due to COVID-19, your live event registration will be transferred to a virtual registration.  In the event that a virtual program is offered, GBTA shall not be liable for lost information or non-availability of the services due to technical failures, acts of God, or routine maintenance. For more details, view our Terms and Conditions.