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Frequently Asked Questions


Business Center

A FedEx business center is available for your convenience, it’s located inside the Georgia World Congress Center, in the B building, near registration.

Coat & Bag Check

GBTA will provide a bag & coat check station for your convenience. It will be located in the Building B Lobby/Registration area.  Laptops and other electronic items will not be accepted due to liability.  Fees are $5.15 per bag/$3.09 per small items/jackets.

Note: The GWCC is a cashless facility; debit, Apple Pay, or credit card only.


Hours of operation are as follows:

Monday, July 22, 2024             8:00 AM - 6:00 PM

Tuesday, July 23, 2024             7:30 AM – 6:00 PM

Wednesday, July 24, 2024     7:30 AM – 3:00 PM

Wireless Access / Wi-Fi

GBTA will provide wireless internet access in all areas including the Expo. More information will be provided to registered attendees.


Business Lounges

Some exhibiting and sponsor companies will have the opportunity to book a business lounge.

Business Lounges hours:

Monday, July 22 – 10:00 AM – 4:00 PM

Tuesday, July 23 – 7:30 AM – 6:00 PM

Wednesday, July 24 – 7:30 AM – 6:00 PM

Access to the Business Lounges will only be available through the Expo floor. Proper credentials are required.

Exhibitor Move-In and Access Hours

Exhibitor Move-In hours:

Thursday, July 18 - 8:00 AM – 5:00 PM

Friday, July 19 - 8:00 AM – 5:00 PM

Saturday, July 20 - 8:00 AM – 5:00 PM

Sunday, July 21 - 8:00 AM – 5:00 PM

Monday, July 22 - 8:00 AM – 3:00 PM


Exhibitors may enter the Expo Floor with proper exhibitor badge credentials during the following days and times: 

Tuesday, July 23 - 8:00 AM – 1:30 PM

Wednesday, July 24 - 8:00 AM – 1:30 PM

Expo Floor

Check out the live expo floor map here. On the expo floor you can access,

  • Exhibitors
  • Innovation Pavilion, Independent Hotel Pavilion, Destination Pavilion, Sustainability Pavilion, New Exhibitor Pavilion
  • Business Lounge Appointments
  • Show Services Desks

Expo Open Hours

Enjoy 11 hours of dedicated Expo time in Atlanta!

Monday, July 22 – Welcome Reception in Expo – 4:30 PM – 6:30 PM

Tuesday, July 23 – Expo Open – 1:30 PM – 6:00 PM

Wednesday, July 24 – Expo Open – 1:30 PM – 6:00 PM

Buyer Only Expo Scavenger Hunt

Buyers can participate in the exciting expo scavenger hunt by scanning QR codes at participating booths. Scan them all to be entered to win prizes! More information coming soon.

2025 Expo Selection Center

Reserve your 2025 Expo space at the GBTA Expo Selection Center for the lowest rate and best location on the Expo floor.

Location and hours coming soon.

General Information & Services

Emergency Response Procedures

If you have an emergency at any time during move in, event day(s), or move out please contact GWCC Security Dispatch at (404) 223-4911 or x4911 from a house phone, and GWCC Security Dispatch will call 911 and they can connect with your Event Coordinator.


In the event of a life-threatening emergency at the GWCC, dial 9-1-1. Be sure to identify the nearest room number/name to expedite emergency services. 

First Aid - Event Medical Services

GBTA offers a First Aid station that will be staffed during all official Convention hours:  

Location: B201

Saturday, July 20
9:00 AM – 5:00 PM 

Sunday, July 21

9:00 AM – 5:00 PM 

Monday, July 22

8:30 AM – 7:30 PM 

Tuesday, July 23
7:30 AM – 6:00 PM 

Wednesday, July 24

7:30 AM – 6:00 PM

Lost and Found

If you need help finding an item while onsite during Convention, please check at the Registration Desk in the Building B Lobby during posted operating hours to see if it has been turned in. Check with show management first when trying to recover lost items. You may also contact GWCC Security at (404) 223-4911. The GWCC does not store show materials so unclaimed items may be disposed of after move out.

Press and Media

Press and media registrations are allowed at the GBTA Convention 2024 but must be approved by GBTA. For press inquiries, please contact the GBTA Media Relations Team at

Georgia World Congress Center

285 Andrew Young International Blvd NW

Atlanta, GA 30313
Phone: (404) 223-4000


Can I join or renew onsite?

Yes, visit the GBTA Zone in the Expo hall.

Can I join or renew online?

Already a member? Renew now at

Want to become a member? Join online at

How much is membership?

Visit the GBTA Zone in Expo or

Membership bundles and renewals can be purchased during the registration process.

Where do I locate my Member ID?

Prior to the event, please contact the GBTA Member Care team directly at +1 888-574-6447 or for your Member ID.

Planning Tools & Apps

Mobile App

Access the Convention agenda, speaker details, Expo floor plan, news, photos, attendee messaging, and more! More information will be sent to registered attendees prior to Convention.


Conflicting Events

GBTA Convention participants may not organize or sponsor any activities that conflict with the official GBTA program or sponsored events during official convention hours. The scheduling of product presentations or hospitality activities during any GBTA official Convention events such as the Welcome Reception, Expo, Education Sessions, Main Stages, lunches, or any GBTA hosted event is strictly prohibited. Under no circumstances should sales or any other type of individual gatherings, take place during official GBTA Convention events that involve multiple buyers (Direct members/travel managers) from multiple companies.  Our partners have made significant investments in specific parts of the GBTA Convention and we want all delegates to be able to enjoy this annual, one-of-a-kind experience without distraction. GBTA will have final approval on the allocation of any requested convention center space, hospitality suites or hotel space within the designated GBTA hotel blocks. Suites must be operated in good taste and may only be operated outside of official Convention and Expo activities. Loss of priority points, ejection from the Expo floor, and a minimum financial penalty of $2,500 can occur if any exhibitor, sponsor, member company or supplier company is found in violation of any rules.

Suitcasing Policy

"Suitcasing"/soliciting is prohibited. Suitcasing is the act of soliciting business in the aisles of the Expo, public spaces in, around, and outside the convention center, in another company's booth, within indoor or outdoor public spaces in any convention hotel including the hotel lobbies, foyers, or walkways to the convention center (excluding the use of approved hospitality suites and business lounges). GBTA recognizes that suitcasing may also take the form of commercial activity conducted from a hotel guest room or hospitality suite, a restaurant, club, or any other public place of assembly. For the purposes of this policy, suitcasing violations may occur at venues other than the exhibitor's booth and at other events. Violations of this provision by an exhibitor, sponsor, non- exhibitor, or attendee will constitute a breach of contract and the violating attendee, exhibitor, sponsor, non-exhibitor or group will immediately cease and desist unauthorized activities. Attendee will remove any equipment or materials contained in the Expo or elsewhere and forfeit all payments to GBTA pursuant to this contract. Additional fees will be charged to the attendee for each violation, and a loss of priority points will occur. Additionally, attendee will be responsible for any damages to GBTA.

Unauthorized Company Solicitations

Find out what GBTA is doing about unauthorized company solicitations:

Professional Development

Education Sessions

Is there an additional fee to attend the education sessions?

  • No, admission to all education sessions is included in the full Convention registration

Can I register and reserve my "seat" in Education Sessions?

  • You may save them in your mobile app schedule, but this does not guarantee a "seat" in the session. They are first come first serve, so get there early!

What happens if the Education Session I want to attend fills up and reaches capacity?

  • Education Sessions will NOT have overflow viewing lounges this year. The room capacities in Atlanta are much larger so we anticipate no need for overflow. Make sure you arrive to your sessions early to get a seat! If a session is at capacity you will need to find a different session to attend, so make sure you have some backup options. All sessions will be recorded and posted in the app within a week of the last day of Convention

Where can I find further details about the agenda for Education Sessions?

  • More information coming soon.

GBTA Academy Courses (Certificate of Completion Courses)

Which Certificate of Completion courses are offered at Convention?

Can I attend Advanced Principles and/or GLP Designation without a full Convention registration badge?

  • Yes, you will be provided with a separate badge which will give you access to those courses only.

Will I receive any Global Travel Professional® (GTP) Recertification credits for attending GBTA Convention 2023? 

  • For participating in the Advanced Principles in Business Travel Management course, you will earn 14 Education credits.
  • For participation in the GLP Designation Cohort, you will earn 20 Education credits.
  • For full Convention registration, you will earn 12 GTP Recertification credits. 
  • Click here to learn more about the Global Travel Professional® (GTP) Certification and Recertification.



You must always wear your GBTA Convention badge to be admitted to GBTA Convention, Education Sessions, Expo, and Main Stages.

Badge Reprints: A fee of $95 will be charged for a single badge reprint. A maximum of one badge reprint is permitted for lost or misplaced badges. An additional reprint will be charged at the onsite registration rate.

Badge sharing, splitting, or reprints made outside of the official GBTA registration system are strictly prohibited. Any attendee found in violation of this policy will be removed from the Convention, and all badges will be revoked.


There will be a cancelation fee of 75% of the paid registration fee for cancellations received by May 13, 2024. No refunds for cancellation will be issued beginning on June 3, 2024. There are no refunds for the GBTA Charity Fitness Activity, donations, or tickets to the welcome reception. Cancellation for GBTA Convention 2024 does not cancel membership dues paid during the registration process. GBTA charges a 3% service fee for credit card payments, a 3% fee for PayPal, and a $50 fee for any ACH/Wire payments. These fees are nonrefundable.

Discount or special promotion codes are only available on new registrations, and refunds are not available to any existing registrations. Canceling your registration will not automatically cancel your housing reservation; however, GBTA reserves the right to cancel the room(s). Room(s) will be canceled within seven days if the room cancellation has not occurred. To cancel your hotel room(s), please contact GBTA will not reimburse cancellation or no-show fees charged by the hotel.


Substitutions are permitted, and a fee of $95 will be charged for each paid substitution. After Friday, June 28, 2024, no substitutions will be allowed. Instructions will be sent to the substitute. The substitute must register as a new attendee by completing a new registration and securing housing. In some cases, the original registrant's registration category may differ from the substitute's registration category and may result in a price difference. No full or partial refunds will be issued on registration transfers.

To initiate a Convention 2024 substitution or request a transfer of funds, please contact GBTA Registration Customer Service at with the following information: Original Convention 2024 Registrant's name, Original Convention 2024 Registrant's email address, Original Convention 2024 Registrant's confirmation number, and the name and email address of the substitute. GBTA Registration Customer Service will respond with further instructions.

Corporate Travel Team Program

Registration Open Hours

Saturday, July 20 - 8:00 AM - 4:00 PM

Sunday, July 21 - 8:00 AM - 4:00 PM

Monday, July 22 - 8:00 AM - 6:00 PM

Tuesday, July 23 - 7:30 AM - 5:00 PM

Wednesday, July 24 - 7:30 AM - 3:00 PM

Registration FAQs

Registration Customer Service (Cvent Call Center):

  • GBTA Convention registration call center can be reached at +1 833-696-7547 or by email at  The call center hours of operations are 9:00 AM – 9:00 PM EST, Monday through Friday.

Can my friend or guest come to Convention?

  • Registration is not available for friends or guests.

Can my child/children come to Convention?

  • No one under the age of 18 is allowed at GBTA Convention, with the exception of Student registrants, who must present a valid college/university ID during registration.

How do I get an attendee list?

  • GBTA is the only provider of official attendee lists.  Lists are not sold to or authorized by third parties.
  • An attendee list is available for purchase to exhibitors only. Order forms are available in the Exhibitor Service Manual.  In addition, a list of companies in attendance is available online here.

Can I attend the Expo only?

  • We do not have an Expo only pass.

Do you have to register for the GBTA Convention to participate in the GBTA Charity Fitness Activity?

  • No, you do not have to register for Convention to participate in the Charity Fitness Activity.
  • More information coming soon!
  • The GBTA Charity Fitness Activity can be found as an optional item when selecting the "Full Convention" option during the registration process.  

I did not register for the GBTA Charity Fitness Activity - can I still attend?

  • Yes, registration will be available onsite at the race.

Can I purchase additional tickets for the Welcome Reception in Expo?

  • Entry is included with your full Convention registration – note entry is not included with pre-Convention only event registrations. Additional tickets can be purchased via registration for a fee of $150 each. A max of two additional tickets may be purchased.  Name badges and/or tickets must be presented to enter the event.


Parking at the Convention Center

The Georgia World Congress Center offers convenient on-campus parking for visitors, attendees and staff of on-site events. View the parking map and information here.


GBTA provides shuttle bus transportation to and from select hotels and the Convention Center. View the hotel map here and look for the numbers color coded with the shuttle routes.

Public Transportation/Taxis/Ride Share

The designated Rideshare Pick-Up and Drop-Off zone is located outside of Building A, on Andrew Young International Boulevard.,-84.3974383,19.5z?entry=ttu

Rideshare is an alternate way to explore Atlanta. Need a ride to or from the airport? Look for the designated pickup area at the airport’s transportation plaza. And as a safety tip, always double check the vehicle’s license plate with your rideshare app before starting your ride.